Key accountabilities
• Act as the central point of contact of an allocated group of clients on operational matters and ensure an efficient incident management process and escalate issues in an accurate and timely manner
• Provide client support and follow up all questions or issues until resolution, regularly inform the client of progresses notably when in depth analysis is needed
• Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives.

Key accountabilities
• Ensure the delivery of settlement, custody, asset and fiscal services and support the management and control of the physical securities registered in Centralized Securities System and their safeguarding according to best international practices
• Support the development and implementation of more automated and digitized services at the Central Securities Depository.
• Ensure that user acceptance testing of all the IT system updates and improvements regarding physical securities services takes place.

Euronext Clearing provides an internship opportunity within Membership & Onboarding Team. The team is in charge of the admission to the Clearing and Guarantee System managed by CC&G, the monitoring of the membership requirements and the relationship and account management of clients. The team is also in charge of implementing technological solutions and new products with respect to the development of all CC&G products and services.

Key Responsibilities

The resource will support the team in activities like: