Relationship Management Intern

Key accountabilities

• Ensure clearing services are delivered accurately, on time and within specified standards of quality, those services include daily margins and default funds payments, collateral deposits and returns, expiries of derivatives contracts, members default management, projects, testing of new services
• Ensure settlement services are delivered accurately, on time and within specified standards of quality, this services include monitoring and management of settlement activities, adjustment management for corporate actions, buy in/sell out management, members default management
• Applies expertise to resolve complex and escalated operational issues in an accurate and timely manner, ensuring adherence to KPIs, agreed contracts and internal requirements
• Provide client support in liaison with Sales and Membership teams and escalate client queries when necessary
• Contribute to operation enhancement projects to streamline workflow and provide better support to frontline business units
• Drives continuous improvement of process and assess and select improvement opportunities that provide long-term value and minimize operational risks

Your profile

• Significant experience in Operations, Risk positions and Clearing Operation in the financial markets industry
• Strong prior knowledge in Clearing products and Settlement operations
• Account management
• Strong analytical mindset and problem-solving attitude
• Excellent client relationship
• Able to work accurately and effectively under pressure
• Strong time management skills required to meet the many internal and external deadlines
• Good supervisory skills
• Fluent in English; while French, Italian and Deutch are a plus