Careers

Overview of Euronext

The compliance officer reports to Head of Compliance of Euronext Dublin. The role will be based either in Dublin or Paris.

He/She contributes to the success of the relevant compliance functions for Euronext Group.

Compliance responsibilities:

• The compliance executive participates in Euronext group-wide efforts to implement, promote and mature the compliance culture of Euronext.

• Contribute to core Compliance policies review and monitoring from a group wide perspective. Ensure applicability to local market.

• Support groupwide risk analysis in relation to compliance risk and Client/Product risk in the execution of their risk analysis, including local requirements

• Create awareness at the Group and local level of such policies and practices

• Participate in Group initiatives and projects, as identified

• Assist in the development and implementation of the local compliance monitoring program in line with the risk based Group approach and the requirements of the Regulator

• Perform monitoring controls in line with this risk based approach and report to Group and Local management

• Work closely with and maintain strong internal relationships with business units.

• Support the local MLRO

Your profile

Candidates will need to come with the right set of values that will fit in the Euronext’s culture. Some important attributes include high energy, adaptability. Additionally, the candidate should have a hands-on style and a flexible attitude, with the ability to handle a fast-paced business. She/ He should have an independent, dynamic personality with strong interpersonal and relationship skills.

Authority

As part of the compliance functions the role shall at all times have access to all relevant information, including databases, information systems and internal and external audit reports.
 

Essential:

• Minimum 3 years’ experience from compliance work in the financial sector

• Knowledge of MiFID requirements and related Central bank of Ireland guidance

• Ability to communicate both verbally and in writing with different levels of an organization that promotes high integrity and understanding for legal requirements

• Ability to understand and transform compliance requirements into business context

• Flexible and open to change

• Exposure to international markets

• Proven experience with project requiring strong attention to detail and analytical skills

• Excellent written and oral communicative skills in English

• Energetic, team player and able to multi-task.

Desirable:

• Compliance Qualifications

• Bachelor’s degree in business, administration, economics, engineering or similar, is preferred

• Multinational experience, working in a matrix organisation structure

• Experience on compliance work and legal requirements related to financial infrastructure such as regulated markets, market operators for MTFs, CSD, is an advantage

• Experience from work with regulations related to data privacy/GDPR, Information security, Business Continuity Planning, Outsourcing, Market Surveillance, is an advantage

Job Profile

The purpose of the role is to fully support from a Human Resources locally and of a part of Euronext Information Technology business.

The Human Resources Talent acquisition will be responsible for providing support in the various Human Resources functions, which include supporting the Recruitment Plan, including the management of the RPO with the external provider, prepare and liaise with HR team on the Administrative process and payroll, and provide a first level of guidance to the new managers on Euronext HR policies and processes.

It is a fast paced environment and the candidate is required to have a great appetite for change. A previous experience in supporting the set-up of a new site would be much appreciated.

Key Accountabilities

The HR Talent acquisition will provide effective HR support throughout the recruitment cycle and will support all HR matters for the company in Portugal.

The main functions will be:

- Coordinate all aspects of recruitment processes   ( screening, Job descriptions, Search, selection )

- Manage the onboarding and offboarding processes

- Ensure all HR documents are in place and in line with current legislation and group policy

- Keeping abreast of employment law in Portugal

- Give support in ad -hoc HR processes  

- Manage disciplinary procedures

For this position, we require a 5+ years experienced professional with a strong background in a generalist HR role. The candidate must have experience in stakeholder management, must be able to work independently and have good working knowledge of employment law in Portugal.

Knowledge, Skills and Experience Required

• Previous experience 5  years in similar functions within Human Resources
• Previous experience in recruitment of IT profiles, setting-up a new site
• Service focused with strong inter personal skills, proactive, loyalty and dynamic
• Autonomous without being independent. Mature attitude with the ability to work remotely from direct leadership.
• Rigorous and organized- Ability to manage priority
• Self-starter – able to show creativeness, ownership and tenacity
• Ability to handle complexity across functional borders in a matrix organization
• Adaptability in a highly moving and fast growing environment
• Graduation in Human Resources; Work and Social Phycology; Management
• Fluent in English

Euronext

• Euronext is the leading pan-European exchange in the Eurozone, covering Belgium, France, Ireland, Italy, the Netherlands, Portugal and the UK. Oslo Børs, joined Euronext on 17 June 2019 and Borsa Italiana joined Euronext on 30th April 2021.

• With close to 1,500 listed issuers worth €4.5 trillion in market capitalisation as of end june 2020, Euronext is an unmatched blue chip franchise that has 24 issuers in the Morningstar® Eurozone 50 Index℠ and a strong diverse domestic and international client base.

• Euronext operates regulated and transparent equity and derivatives markets. Its total product offering includes Equities, Exchange Traded Funds, Warrants & Certificates, Bonds, Derivatives, Commodities and Indices. Euronext also leverages its expertise in running markets by providing technology and managed services to third parties. Euronext operates through three main markets : the Regulated, Euronext Growth and Euronext Access.

Listing

Within Euronext, the Listing Department is in charge of the relationship with listed companies and those contemplating an IPO. Our mission is to promote financial markets and explain to business leaders the benefits of listing and how to better use financial markets once public. In addition, we are supporting a dynamic through creating and promoting new services and financing instruments, developing the investors’ axis, bringing together the ecosystem and lobbying towards European public authorities.

Role

The intern is part of the Listing Admissions team operating on different locations (Amsterdam, Dublin, Paris and Oslo) and in different markets The intern, under the responsibility of the Admission Managers, will be located in Paris.

The intern will handle the admission process of IPOs mainly in the market place where he/she is located but also in all Euronext markets (in collaboration with the rest of the team). The intern will have the mission of assessing companies applying for an initial admission of equity securities on a Euronext market through the review of the documentation drafted in this context as well as presenting a recommendation to the Euronext Listing Board, in charge of accepting/refusing admission projects on Euronext markets. Finally, the intern will be in charge of liaising and collaborating with local regulators and other intermediaries

Key accoutabilities

 The Listing Admission Officer main tasks will be to:

• Take part in kick-off meetings with the management (C-level) of the prospects and their advisors applying for an initial admission on Euronext markets,

• Assess companies applying for an initial admission of equity securities on a Euronext market based on the following criteria (non-exhaustive list): legal, compliance, business model, strategy, shareholder structure, management, purpose of the transaction, financial situation, etc.

• Review of the documentation drafted in the context of the admission on Euronext markets (e.g. Information document, Prospectus, etc.),

• Prepare a recommendation memorandum to the Listing Committee/Euronext Listing Board in charge of accepting/refusing admission projects on Euronext markets,

• Inform, guide and assist companies that are considering an admission on Euronext markets;

• Assess companies applying for an accreditation as Listing Sponsor;

• Contribute to the improvement of the listing process across all Euronext locations, simplification and harmonization of the Euronext market rules. 

The intern will be managed by the Listing Execution Managers and will work in close collaboration with the rest of the Listing team (located in different places) and will share any relevant information with colleagues, both nationally and internationally.

Profile

• Final year of Master's degree in Law and/or Business School

• Good understanding of Equity Capital Markets

• Rigorous and autonomous

• Excellent drafting and analytical skills

• Creative problem solver

• Good communication skills, listening and speaking

• Results oriented and team spirit mindset

• Perfect command of French and English

• Norwegian and/or Deutsch would be appreciated

• Ability to work on a pan European / cross border mode

Ideal start date : July 1, 2024

We are looking for two highly motivated, eager to learn, extremely accurate and self-driven students to join our Accounts Receivable team.

As Accounts Receivable intern you will be part of the Finance Operations team located in Amsterdam. You will assist on a variety of Accounts Receivable duties such as pre-billing, customer invoicing, pre-paid accounts, bank reconciliation, customer Masterdata and Credit Collections.

Key Accountabilities

• ​Managing pre-paid accounts, monitoring activity levels and liaising with customers to ensure appropriate levels of funding
• Ensures customer invoices are processed accurately and in time
• Reconciliation of bank statements, as well as reconciliation of other methods of payment
• Daily payment allocation and invoice settlement
• Identifies and highlights credit notes and write-off concerns
• Processes daily accounts receivable by monitoring and collecting overdue debtors; actions on significant risk issues and minimizes DSO (Days Sales Outstanding)
• Creates and maintains customer master data
• Escalates issues promptly (dispute management)
• Proactively engages with internal departments for the resolution of customer queries
• Prepares monthly statements for customers
• Develops and maintain professional working relationships with customers, colleagues and other internal departments
• Supports Management at all times to enable the Finance Function achieves its goals and objectives
• Provides reporting when needed
• Analyzes data and identify trends
• Assists in internal and external financial audits, ensuring compliance with internal controls, procedures and policies
• Continuous improvement initiatives

Education and Knowledge

• 1 year, 2 terms internship (thesis internship is an option)
• Understanding of Order-to-Cash process
• Excellent English skills (written and spoken), French or Dutch (written and spoken) a plus
• Advanced in Excel

Profile and Skills

• Eye for detail and accuracy
• Highly analytical
• Ability to identify risks
• Excellent communication skills
• Excellent organizational skills and follow through
• Displays initiative, highly proactive
• Adaptable and shows flexibility
• Strong negotiation and problem solving skills
• Assertive and persistent with sense of urgency
• Persuasive and able to influence stakeholders at all levels
• Listens to feedback and learns from mistakes
• Strong interpersonal skills, with the ability to work independently and as part of a team
• Target orientated

Euronext Clearing is a multi-asset clearing house that offers clearing services for cash (equities, ETFs, structured products, warrants and bonds) and derivatives products on seven of Euronext’s markets, on Italian equity derivatives and fixed income markets, and on repos on Italian government bonds traded via Euronext’s fixed income electronic trading platform MTS. Euronext Clearing covers a wide range of asset classes including equities, ETFs, closed-end funds, financial and commodity derivatives, bonds and repos. Euronext Clearing’s value proposition is to provide best-in-class CCP services for trades on financial instruments admitted to trading on the regulated markets and MTFs it clears, ensuring the efficient and safe functioning of the markets.

Euronext Clearing provides an internship opportunity within the Sales & Relationship Management Office.

Key Responsibilities:

• The Marketing and Communications Management team requires a resource to deal with external and internal communications, marketing and corporate events.
• In particular she/he will support the team in the following activities:
• organization and management of internal and external communication and campaigns;
• organization, logistics planning and delivery of different types of events: fairs, road shows, meetings, networking events (most of these are international);
• marketing (website updating, coordination with external agency in order to define the communication content, operative support with the material).
• CRM management 

The ideal candidate has:

• Degree in Foreign Languages, Human field, Communications
• Fluency in both spoken and written English
• Knowledge of Microsoft Office Package
• Knowledge of CRM is a plus
• Team working attitude
• Organizational skills
• Attention to details
• Proactive approach
• Precision

Over de rol

Company Webcast zoekt een enthousiaste en gemotiveerde Webcast Coördinator voor de Publieke Sector.

Vanuit onze locatie in Capelle aan den Ijssel bieden we professionele webcast en webinar oplossingen aan meer dan 700 bedrijven en overheden, via ons state-of-the-art video platform.

Je wordt verantwoordelijk voor de projecten in de publieke sector (inclusief gemeentes, provincies en andere (semi) overheidsorganisaties) en coördineert alle activiteiten rondom de voorbereiding, uitvoering en post-productie, zodat de webcast vlekkeloos verloopt en volgens de klantwensen wordt opgeleverd.

Dit houdt oa in (1) coördinatie en communicatie met de klant over data, tijden en duur van de events, (2) het tijdig beschikbaar maken van de Webcast Technicians en On-Call Operators (3) de post-productie werkzaamheden zoals ondertiteling en indexatie coördineren.

Je zorgt er ook voor dat alle wensen van de klant tijdig zijn afgestemd, dit in nauw overleg met het sales team

.

Wat ga je doen?

• Zodra een uitzending is geboekt neem je de communicatie met de klant over van de accountmanager en regel je de planning en uitvoering van onze dienstverlening
• Je ondersteunt de accountmanager en werkt nauw met haar/hem samen zodat de dienstverlening volgens de commerciële afspraken verloopt.
• Je bent verantwoordelijk voor de voorbereiding (o.a. de controle van de hardware, operators, check op agenda punten en sprekers), productie (ingrijpen indien er issues zijn, escalatie naar support engineers) en post-productie (spreker indexatie en indien nodig ondertiteling)
• Je zorgt dat de juiste medewerkers zijn ingepland en dat alle details goed afgestemd zijn met de klant en de webcast operators via het tijdig uitsturen van call-sheets
• Je ondersteunt en werkt nauw samen met de accountmanager en zorgt dat je goed op de hoogte bent van de commerciële afspraken.
• Het aansturen, aannemen en trainen van on-call webcast operators in samenwerking met het HR team

Over jou

Je hebt minimaal MBO of HBO opleiding en hebt al 3 jaar ervaring opgedaan in een soortgelijke rol. Je weet je weg snel te vinden in (onbekende) systemen en vindt het een leuke uitdaging om bij te blijven bij alle moderne technologieën. Daarnaast heb je goede communicatieve vaardigheden, zowel in het Nederlands als Engels. Je wilt graag contact met de klant hebben en voor hen klaarstaan. Ook kun je schakelen tussen diverse taken, werk je nauwkeurig en behoud je het overzicht.

Ben je nieuwsgierig geworden? Wij zijn erg benieuwd naar jou. Ook als je niet alle gevraagde kennis en ervaring hebt, moedigen we je aan om te reageren. Wie weet breng je andere mooie competenties met je mee. Laat ons via deze link weten wie je bent en je hoort binnen enkele dagen van ons.

Over Euronext

Euronext Corporate Services bestaat uit 180 medewerkers en heeft meer dan 4.500 klanten, waaronder beursgenoteerde bedrijven en publieke organisaties. Binnen ECS verzorg Company Webcast opnames en live streaming van vergaderingen. Dit in nauwe samenwerking met iBabs, een platform voor effectiever vergaderen, notulen maken en documenten delen.

WELCOME TO EURONEXT !

Qui sommes-nous ?

Euronext ?  C’est la première infrastructure de marché paneuropéenne, connectant les économies européennes aux marchés de capitaux mondiaux, pour accélérer l'innovation et la croissance durable. Elle gère des marchés réglementés en Belgique, en France, en Irlande, en Italie, en Norvège, aux Pays-Bas et au Portugal.

Son objectif est de façonner les marchés de capitaux pour les générations futures. À ce titre, Euronext occupe une position particulière dans l'écosystème financier. Elle est au service de l'économie réelle en réunissant acheteurs et vendeurs dans des lieux de négociation transparents, efficaces et fiables.

Dans ce rôle clé, Euronext a une responsabilité envers l'ensemble de la communauté financière, non seulement pour assurer la stabilité financière, mais aussi pour contribuer de manière décisive à un modèle de croissance durable dans les pays dans lesquels elle opère.

Opérateur sur le marché ? Mais comment ?

Avec près de 2 000 émetteurs cotés et une capitalisation boursière d'environ 6 600 milliards d'euros à la fin mars 2022, Euronext dispose d'une franchise inégalée de valeurs sûres et d'une clientèle nationale et internationale très diversifiée.

Et dans le fond ?

Euronext gère des marchés d'actions et de dérivés réglementés et transparents, l'un des principaux marchés électroniques de négociation de titres à revenu fixe en Europe et le plus grand centre de cotation de titres de créance et de fonds au monde. Son offre totale de produits comprend des actions, des devises, des fonds négociés en bourse, des warrants et des certificats, des obligations, des produits dérivés, des matières premières et des indices. Le Groupe offre une chambre de compensation multi-actifs par le biais d'Euronext Clearing, ainsi que des services de conservation et de règlement par le biais des dépositaires centraux de titres d'Euronext Securities au Danemark, en Italie, en Norvège et au Portugal.

Euronext tire également parti de son expertise dans l'exploitation des marchés en fournissant des technologies et des services gérés à des tiers. En plus de son principal marché réglementé, elle

exploite également un certain nombre de marchés juniors, simplifiant l'accès à la cotation pour les PME.

Comment cela est possible ?

Euronext considère ses membres comme acteurs de sa réussite quel que soit leur métier. Pour évoluer dans cette dynamique, Euronext souhaite accueillir davantage de talents afin d’y participer !

Euronext recrute !

C’est l’opportunité pour vous d’intégrer une équipe motivée et dynamique dans un environnement international, afin de développer des compétences généralistes et opérationnelles en gestion des ressources humaines.

Key Accountabilities 

Au sein de l’équipe Ressources Humaines France, l’alternant(e) RH interviendra principalement sur les missions suivantes (non exhaustive).

Gestion du processus de recrutement tout en garantissant une expérience candidat positive :

• Accompagner les managers dans leurs recrutements de stagiaires et alternants au sein de tous les départements basés en France (Business : Indice, cash & dérivés, etc., opérations et fonctions supports).

• Diffuser et gérer les offres de stages et/ou alternants via tous les canaux de recrutements (site carrières, jobboards, forums,…).

• Sélectionner les candidatures en adéquation avec la recherche et effectuer la pré qualification téléphonique.

• Planifier les entretiens RH et managers, ainsi que d’éventuels tests de compétences.

• Procéder à l’intégration administrative des futurs stagiaires et/ou alternants à l’issue de l’étape de recrutement.

Animation de la communauté early careers France toute en développant la marque employeur :

En lien avec l’apprenti(e) chargé(e) du recrutement sur le périmètre IT & Operations  :

• Contribuer à une intégration efficace des nouveaux stagiaires/apprentis au sein de la population des jeunes talents (early careers) en organisant leur intégration RH, des présentations métiers et équipes, des visites de nos locaux …

• Être le référent RH de cette communauté dans tous les aspects lors de leur vie professionnelle au sein d’Euronext en lien avec la DRH et l’équipe de HRBP France.

Suivi de la marque employeur :

• Contribuer au déploiement de la marque employeur et gérer les relations écoles.

• Organiser, participer et promouvoir le programme early careers Euronext lors de forums dédiés (Femmes ingénieurs, Handicap Talent …) et forums écoles (Sorbonnes, Edhec, …).

• Organiser et suivre les stages d’observation (stage de 3ième et seconde).

Formation :

Dans le cadre des projets transverses HR, l’apprenti viendra en support dans l’organisation des programmes/évènements en lien avec la formation.

Profil recherché :

Tu es à la recherche d’une alternance dans un environnement innovant et curieux(se) d’en apprendre plus sur le marché financier. 

Actuellement en formation supérieure bac+4/5. Tu es doté(e) d’une forte aisance relationnelle. Tu es reconnu(e) pour ton sens du détail, ta capacité de synthèse et rédactionnelle ainsi que ta capacité à conduire des projets de manière autonome.

Faisant preuve d’initiative dans les missions qui te sont confiées.

Ta maitrise du pack office est avancée ainsi que ton aisance en anglais, ta présence constituera un atout chez Euronext !

WELCOME TO THE TEAM !

L’équipe RH est actuellement composée de personnalités toutes aussi authentiques les unes que les autres, qui seraient ravie de t’intégrer parmi eux ! La force de notre équipe se puise principalement dans notre énergie, nos expériences mais surtout notre implication dans les divers sujets RH.

Toujours disponible pour échanger, former, apprendre, nous recherchons une personne dynamique, volontaire et qui a envie d’évoluer dans un environnement challengeant.

N’attend plus, rejoins les équipes EURONEXT ! 

Euronext Corporate Services

The Euronext Corporate Services team is composed of over 180 professionals that combine a strong local footprint across Europe with a deep understanding of global capital markets. They help organisations, both listed and non-listed, private and public, make the most effective use of capital markets and run more efficiently.

Euronext Corporate Services already serves more than 4,500+ clients including over  1000 listed companies, private companies, advisors and public organisations. Our clients are located across all Euronext markets (Belgium, France, Italy, Ireland, Netherlands, Norway Portugal,) but also beyond (e.g. UK, Nordics, Spain, Germany).

This unique and comprehensive value proposition is articulated around four main pillars:

• Governance : Our board portal solution “iBabs” help organizations to secure, organize and run board meetings more efficiently (save time preparing agendas and board packs, collaborate easily with annotations, voting, meeting summaries).

• Communication : We are the market leader in webinars and webcasts services for financial results, internal communication, marketing and external communication with our solution Company Webcast. We help our clients to increase their visibility, engagement and international coverage. We also provide flexible and customized market data components for Investor Relations websites of listed companies.

• Compliance : Our InsiderLog products offer a solution to automate the management of inside information and insider lists for both issuers and their professional advisors. Our tool aims to save time and ensure compliance with the European Market Abuse Regulation (MAR).

• Investor Relations : Our Advisory team provides high-touch advisory, market intelligence and decision making analytics for listed companies willing to be more active on capital markets. Our IR.Manager tool provides a complete and intuitive IR management and targeting platform for corporate IR teams to professionalize the workflow and engagement.

Euronext Corporate Services is a fully integrated division, including all the resources to pursue its business activities: Sales, Growth Marketing, Client Excellence, Product, Technology.

Read more at https://corporateservices.euronext.com/

Position Overview:

The CRM Senior Associate will be part of the CRM and Data intelligence team. This team is responsible for overseeing the CRM activities and its administration as well as the data strategy and operations for Euronext Corporate Services.

Your primary mission is to ensure the effectiveness and optimization of our CRM system HubSpot to support our business operations. You will play a crucial role in defining and conducting the CRM strategy, maintaining data quality, implementing automation processes, ensuring compliance with regulations, and enhancing the CRM system to meet the evolving needs of our teams.

These CRM operations and data initiatives cover a wide range of prospect/customer interactions and touchpoints, including website visits, marketing campaigns, sales activities and opportunities, service desk interactions, and customer success/account management activities. Your objective is to enable a comprehensive understanding of stakeholder engagement across the entire customer lifecycle.

Besides taking the ownership of the CRM and supervising the operations you will be responsible for creating and maintaining the business reports and dashboards with the CRM.

Key Responsibilities:

Data Quality Management:

• Implement strategies to improve data quality through technical solutions, regular audits and data cleansing to ensure data accuracy, consistency and completeness.

• Maintain and leverage integrations for data enrichment (ie. website analytics, LinkedIn sales navigator).

Automation and Process Improvement:

• Be responsible for maintaining automated processes within the CRM system, including lead assignment, data enrichment, and notification processes, to ensure their effectiveness.

• Create and manage automation processes within the CRM system to streamline business operations.

• Develop and update the HubSpot business reports and dashboards to provide an effective data visualization for CRM information.

Compliance with GDPR and Data Processing Regulations:

• Ensure all data processing operations within the CRM system comply with GDPR regulations and company data standards.

• Manage user consent for data processing and ensure proper documentation of consent.

• Implement processes for the removal of data upon request and ensure data is handled securely and responsibly.

Stakeholder Support and Administration:

• Act as a point of contact for CRM-related inquiries and troubleshooting.

• Ensure proper access management, including user permissions and security protocols.

• Develop documentation and training materials to facilitate onboarding and enhance CRM adoption across all teams through the improvement of user usability.

Required Qualifications and Skill:

• Master degree in Business Administration, Information Technology, or related field.

• Minimum 3 years of experience in CRM management, administration and automation preferably with HubSpot.

• Strong understanding of CRM principles, data management, and automation.

• Rigorous, eager for continuous learning, autonomy and problem-solving skills.

• Full English mastery, French is a plus. Excellent communication and interpersonal skills.

Euronext Corporate Services

Het team van Euronext Corporate Services bestaat uit meer dan 180 professionals die een sterke lokale aanwezigheid in heel Europa combineren met een diepgaand begrip van wereldwijde kapitaalmarkten. Ze helpen organisaties, zowel beurgenoteerde als niet-beursgenoteerde, privé en publiek, om optimaal gebruik te maken van kapitaalmarkten en efficiënter te opereren.

Euronext Corporate Services bedient al meer dan 4.500+ klanten, waaronder meer dan 1000 beursgenoteerde bedrijven, private bedrijven, adviseurs en publieke organisaties. Onze klanten zijn gevestigd in alle Euronext-markten (België, Frankrijk, Italië, Ierland, Nederland, Noorwegen, Portugal), maar ook daarbuiten (bijv. VK, Scandinavië, Spanje, Duitsland).

Euronext Corporate Services biedt de volgende oplossingen:

• Governance: Onze Board Portal oplossing "iBabs" helpt organisaties om vergaderingen veiliger, georganiseerder en efficiënter te laten verlopen (tijd besparen bij het voorbereiden van agenda's en documenten, gemakkelijk samenwerken met aantekeningen, stemmingen, samenvattingen).
• Communicatie: Wij zijn marktleider in Webinars en Webcastdiensten voor financiële resultaten, interne communicatie, marketing en externe communicatie met onze oplossing Company Webcast. We helpen onze klanten om hun zichtbaarheid, betrokkenheid en internationale dekking te vergroten.
• Compliance: Onze InsiderLog en Klokkeluiders producten bieden een oplossing voor het automatiseren van het beheer van insider-informatie en insiderlijsten. Ons oplossing heeft tot doel tijd te besparen en te zorgen voor naleving van de Europese Verordening Marktmisbruik (MAR).
• Investor Relations: Ons adviesteam biedt hoogwaardig advies, marktintelligentie en besluitvormingsanalyse voor beursgenoteerde bedrijven die actiever willen zijn op de kapitaalmarkten. Onze IR.Manager-tool biedt een complete en intuïtieve IR-management- en targetingplatform voor bedrijfs-IR-teams om het werkproces en de betrokkenheid te professionaliseren.

Samenvatting van de functie en beschrijving van het team

Als Service Desk Analist ben je verantwoordelijk voor het bieden van eerstelijns ondersteuning aan onze klanten via telefoon en e-mail. Je primaire taken bestaan uit het tijdig en professioneel oplossen van vragen en technische problemen met betrekking tot alle ECS-producten.

Naast het oplossen van verzoeken en problemen van klanten en collega's is de Servicedesk ook verantwoordelijk voor het monitoren van onze huidige (en toekomstige) AWS-platformen, het testen van nieuwe functies en releases, het bijwerken van documentatie en het onderhouden van een stabiele brug tussen de behoeften van onze klanten en ons productteam.

Deze functie vereist sterke communicatieve vaardigheden, een klantgerichte benadering en het vermogen om problemen efficiënt op te lossen.

De ECS Service Desk is een Support-omgeving op gevorderd niveau, met een unieke mogelijkheid om te leren en ervaring op te doen met verschillende soorten expertise, zoals videobewerking, webcasting, compliance, investor relations.

Belangrijkste verantwoordelijkheden

• Beantwoorden van inkomende supportverzoeken via telefoon en e-mail in overeenstemming met onze SLA's
• Complexe problemen doorverwijzen naar de juiste teams voor verder onderzoek en oplossing
• Samenwerken met collega's om een hoog niveau van klanttevredenheid te handhaven
• De leiding nemen over back-office gerelateerde taken met betrekking tot onze producten
• Voortdurend bijleren en vaardigheden ontwikkelen om alle ECS-producten te beheersen en ondersteuning op een dieper niveau te bieden met een meer technisch karakter

Profiel

• Sterke mondelinge en schriftelijke communicatievaardigheden in het Engels en het Nederlands
• Vermogen om te multitasken en effectief prioriteiten te stellen
• Probleemoplossend vermogen en oog voor detail
• Flexibel voor veranderende werktijden en avonddiensten
• Een proactieve en klantgerichte houding
• Brede kennis van informatie- en communicatietechnologieën
• Kennis van procedures binnen overheidsorganisaties, investor relations of EU-regelgeving is een groot pluspunt