Driven by expertise. Empowering people.
We are an independent exchange at the heart of Europe’s financial markets,
close to local ecosystems and connecting market participants globally.
01/04
Collaborative dialogue to develop our strategy. All our employees are invited to participate in the development of our corporate strategic plan through surveys, workshops and discussion forums. Your say counts!
04/04
Client centric approach. Delivering excellent customer experience and value is paramount at Euronext. Our Client Centricity Champions work within all teams across the company to ensure this is at the heart of everything we do.
03/04
Employee-defined corporate values. Our people chose our company values based on what matters to them most and we live them every day…. Unity, Integrity, Agility, Energy and Accountability.
02/04
Innovate on a daily basis, by continuously improving ways of working and client relationships in a company nurturing human relationships. Think out of the box via joint ventures or partnerships & contribute to employee innovation campaigns.
Shape the future
Our ambition is to continue to power local & global capital markets to drive sustainable growth for our clients. You can play a key role in helping us achieve this ambition.
Join EuronextIn a unique place to work
We are an agile, innovative and dynamic organisation with a strong people culture and ethos.
We take great pride in the heritage of our Exchanges while embracing the future.
Grow with an ambitious global player
Euronext has tripled in value since 2014 and has a strong track record of successful acquisitions and expansion. We now have employees spread across 11 European countries, the US and Asia.
Thrive in a high performing culture
where you can have an impact and challenge the status quo, both within and outside your team.
Be recognised and rewarded
for your performance and contribution, through new career opportunities, or attractive compensation packages and incentive schemes.
Join a vibrant internal culture
where we invest in employee well-being through our Wellnext program and develop CSR initiatives. We are proud to be an equal opportunity employer and promote a work environment open to diversity in all its forms.
Grow in your career
Euronext N.V. is a listed, high-tech company with strong European roots. It is the leading European stock exchange, with listing venues in Amsterdam, Brussels, Dublin, Lisbon, Milan, Oslo and Paris. Our mission is to build the leading European market infrastructure, shaping the capital markets for future generations by making an impact on our industry and our ecosystem. Euronext connects local European economies to the global capital markets, to accelerate innovation and sustainable growth.
There are almost 2,000 companies listed on the Euronext exchanges, including national and international blue-chip companies such as AMSL, Unilever, Philips, Heineken and Just Eat Takeaway, with a total worth of almost €5.6 trillion. It is also the leading exchange for derivatives, with on average 3.3 million transactions per day with a transaction value of €11.26 billion, and is home to more than 500 indices, including the AEX, the Dutch flagship index. With four central securities depository (CSDs) and one clearing house in Europe, Euronext manages the entire capital markets value chain.
Euronext Amsterdam, oldest stock exchange in the world
The origin of Euronext can be traced to the founding of the Amsterdam Stock Exchange in the 16th century, the oldest stock exchange in the world. In 2000 Euronext was founded by the strategic merger of exchanges in Amsterdam, Paris and Brussels.
Euronext nowadays is an international, intercultural company, which provides its more than 2,200 employees in more than 20 countries worldwide with a dynamic work environment at a high-tech company. In the Netherlands a total of 200 professionals help build the future of our fast-growing company.
Heart of the Dutch financial capital market
Euronext Amsterdam is located in the lively city centre of Amsterdam at the historical exchange building at Beursplein 5. This historical building is the heart of the Dutch financial capital market. With around 35 tenant companies all active in the ecosystem of the Amsterdam stock exchange, our building functions as a trading, knowledge and network centre in Amsterdam and the Netherlands.
About the department
Being part of Euronext Market Services, the Issuers Services Department is at the heart of the Euronext organisation. Derivative Corporate Actions and Index Operations is part of the Issuers Services Department and managing all Corporate Actions for both derivatives and indices, as well as ensuring the correct calculation of all indices. Euronext is one of the leading index providers in Europe. The company has over 600 indices of all sizes and profiles, that are designed, calculated, and published in house. This includes over 45 ESG indices and 8 major blue-chip indices in Europe, namely our national flagship indices: AEX®, BEL 20®, CAC 40®, CAC 40 ESG® ISEQ 20®, OBX® and PSI 20®, MIB ESG®. The team operates daily from 08.00 – 19.00 CET.
Derivative Corporate Actions and Index Operations is a preferred entry point for all talents to work in Euronext or more broadly in the financial markets industry. The team in Amsterdam is a team that consist of 13 enthusiastic professionals with a balanced mix of junior and senior people that all bring different expertise.
About the position
This role is a high profile and exciting opportunity for a motivated and proactive self-starter to be involved in a position that will further optimize the current operations and will allow the growing index business and be at the heart of innovation of the data business and in the European marketplace.
This includes the following responsibilities:
- Studying the feasibility, identifying the right data sources (internal or external), data processing required and the output format / delivery channels
- Designing and developing the optimized data processing flow matching with the scalability needs
- Coordinating with Index Operations teams to follow the different tasks and progress on the different use cases
- Writing the associated documentation for the different delivered projects
- Searching, studying and analyzing information to spot Corporate Actions for Derivatives products and Indices or updates the already known Corporate Actions.
- Reviewing indices and communicate the new composition to the market.
Your profile
- Curiosity, willingness to learn
- Strong technical skills for data processing with an expertise in Pandas and/or Pyspark experience to lead design process with Index Operations team, gather and challenge needs, define and explain solutions
Good organizational skills to work in multiple project/ use cases in the same time - Team player with ability to work effectively in a changing team environment that demands a high degree of cooperation, flexibility, and teaming
- Excellent social/people skills and able to create strong relationships with the different team he/she will work with. Good teaching ability to explain technical choices for operations people with no IT background
- Very strong drive and tenacity to get thing done
- Demonstrating the highest standards of honesty and ethical behavior
- Challenges ideas that he/she believes are incorrect
- A strong personality with a high level of integrity and strong attention to detail.
- Fluent in written and verbal English
- Data oriented development languages (pandas or pyspark)
- Bachelor or master’s degree in economics or related field.
- 3-5 years’ experience in one or more of the following: Datalab teams, Commando teams in financial industry, IT (big) data project with a role of development (in pandas or pyspark) data pipelines for production grade usage.
- 2 years’ experience in financial industry with involvement inside (or with) business team for collecting needs, and requirement and designing data solution to answer them.
What Euronext Amsterdam has to offer
At Euronext we stand out for our strong local connection within an international high-tech company. With more than 2,100 capital markets experts with 55 nationalities represented in 18 countries, our company is a unique and diverse place to work.
The attraction and growth of talent is key at Euronext Amsterdam. To ensure this, we provide our team members with a stimulating, progressive working environment. Our way of working focuses on empowering productivity and creativity. Collaboration through teamwork and a non-hierarchical approach are of paramount importance.
As a modern employer we offer an attractive employee value proposition through which our employees can achieve their full potential. This includes a competitive salary, and many other benefits dedicated to personal growth, ongoing education and employee wellness, such as:
- Continuous learning and development opportunities to grow as industry leaders and experts, including a personal training budget
- Clear career path within the department
- Opportunities for coaching
- A generous pension plan, fitted to modern standards
- Substantial number of holiday hours
- Full access to our own online Euronext Academy and a wide variety of events during our annual learning week
- In-house physiotherapist and gym
- Full subscription to Headspace, the first-class mindfulness and mediation app
Euronext
Euronext is the leading pan-European market infrastructure, shaping capital markets for future generations. Its mission is to connect European economies to global capital markets, to accelerate innovation and sustainable growth. Euronext is located in 18 countries across Europe, US and Asia, with regulated exchanges in Belgium, France, Ireland, Italy, the Netherlands, Norway and Portugal. The group has expanded organically and externally, with a revenue growing from €458 million in 2014 to €1.5 billion in 2022, with 2,200 employees and 55 nationalities.
With close to 1,900 listed issuers and around €6.5 trillion in market capitalisation as of end June 2023, it has an unmatched blue-chip franchise and a strong diverse domestic and international client base, as well as a large Tech companies community, Euronext Tech Leaders. Euronext closely accompanies corporates thanks to its pre-IPO programmes and a full suite of innovative corporate services. Euronext operates regulated and transparent equity and derivatives markets, one of Europe’s leading electronic fixed income trading markets and is the largest center for debt and funds listings in the world. Its total product offering includes Equities, FX, Exchange Traded Funds, Warrants & Certificates, Bonds, Power, Derivatives, Commodities, Advanced Data Services and Indices.
The Group provides a European multi-asset clearing house through Euronext Clearing, and custody and settlement services through Euronext Securities central securities depositories in Denmark, Italy, Norway and Portugal. Euronext also leverages its expertise in running markets by providing technology, corporate and data services to third parties.
Euronext is engaged in an ambitious ESG policy, translated into its “Fit for 1.5°” commitment to net zero, supported by SBTI approved targets.
Euronext Corporate Services
Euronext Corporate Services, is at the core of Euronext’s Growth for Impact 2024 strategy. It has delivered €46m of revenue in 2023, growing +12% vs 2022, being one of the most important growth engine of the Group. The team is composed of over 170 professionals across Europe. They help listed companies make the most effective use of capital markets, and support private and public organisations run more efficiently.
Euronext Corporate Services already serves more than 4,500+ clients including over 1000 listed companies, private companies, advisors and public organisations. Clients are located across all Euronext markets (Belgium, France, Italy, Ireland, Netherlands, Norway Portugal,) but also beyond (e.g. UK, Germany, Sweden, Denmark, Finland, Spain).
This unique and comprehensive value proposition is articulated around three product liines:
- Public sector services: our board portal solution “iBabs” helps organisations to secure, organize and run board meetings more efficiently (save time preparing agendas and board packs, collaborate easily with annotations, voting, meeting summaries)
- Investor relations and communication services: We help our clients to increase their visibility, engagement and international coverage with shareholders, investors and their capital market stakeholders. We also provide flexible and customized market data components for Investor Relations websites of listed companies. Our IR.Manager tool provides a complete and intuitive IR management and targeting platform for corporate IR teams to professionalize the workflow and engagement.Our advisory team provides high-touch advisory, ESG advisory, market intelligence and decision making analytics for listed companies willing to be more active on capital markets.
- Compliance services help companies simplify their EU regulatory duties, speed up workflows and ensure compliance by automating the management of inside information and insider lists for both issuers and their professional advisors ensuring compliance with the European Market Abuse Regulation (MAR)
Euronext Corporate Services is a fully integrated division of Euronext, including all the resources to pursue its business activities: Revenue, Growth Marketing, Product & Innovation, Technology & Operations, Client Excellence and Transformation. It also relies on Euronext support functions to accompany its growth.
Role Summary
Investor relations & communication business unit is looking for a pro-active, energetic and strategic Revenue Operations Manager who will set up & optimize the entire internal infrastructure for generating business intelligence (marketing, new sales, reporting and finance, management support). He/she will address a wide range of responsibilities such as setting up accurate market and competition analytics for strategic decision making, evaluating and introducing new tools to facilitate revenue generation and streamlining processes across our different revenue generating businesses. The Revenue Operations Manager will also be involved in the deployment of mid/long term project related to business expansion and to the execution of Euronext Corporate Services strategic plan.
The Revenue Operations Manager will
- Provide business analytics to the CRO, preparing decision making regarding products, offering, pricing and business development (market intelligence, business and data analytics, reporting support)
- Set up our tools (CRM; revenue management) in such a way that sales teams are fully supported
- Based on the updated CRM infrastructure develop a comprehensive set of standard reports which allows for a 360degree view on revenue generation
- Be responsible for accurate tracking of all revenue related KPIs by improving the data quality
- Improve our forecasting capabilities and support the CRO with ad hoc reporting
- Work with the sales team and the CRO on special initiatives such as playbooks, internal communication, but also transversal and cross selling projects
- Proactively support the CRO with all sales process related topics (new tools, commission plans; market analytics...)
- Act as a strong liaison between sales and marketing to optimize lead generation even further
- Act as a strong liaison to our CRM team
- Act as a strong liaison to Billing and Finance
- Help the CRO develop a training plan for new joiners and for existing team members
We are looking for enthusiastic people with the following skills:
- University education in business, marketing, economics, engineering or related field
- 2- 3 years working experience in a CRM or Business Analyst role
- Highly analytical thinker – experienced in and comfortable with setting up and interpreting vast data sets
- Very detail-oriented, accountable and possesses a high degree ownership
- Proven experience handling multiple projects in the field of revenue operations at the same time
- Ability to build consensus by aligning management, users and other stakeholders
- Proactive and strategic mindset
- Strong and proven interest for innovation and technology.
- Business Fluency in English, additional European languages such as French or Dutch are a big plus
- Natural collaborate and connector
- Develop and implement a comprehensive sales strategy to achieve revenue targets and market share growth for Euronext Securities
- Cultivate and maintain strong relationships with key decision-makers and stakeholders within Euronext, regulatory bodies, and other relevant organisations
- Identify new business opportunities, market trends, and client needs to inform product development and strategic initiatives
- Collaborate closely with internal teams, including product development, business operations, and IT to ensure alignment and effective execution of sales strategies
- Client success: ensure that the service/product is successfully delivered to the client and communicate with the client to fix potential issues. Identify cross-selling possibilities
- Lead, develop, and motivate a team of sales professionals to drive performance excellence and foster a customer-centric culture across the organisation
- Provide strategic guidance and support to the sales team in negotiating contracts, pricing, and service level agreements
- Monitor and analyse sales performance metrics, market dynamics, and competitive landscape to identify areas for improvement and optimization
- Represent Euronext Securities at industry events, conferences, and networking forums to enhance brand visibility and build strategic partnerships
The key accountabilities only describe the main activities and are not exhaustive. It evolves depending on the expertise level and ongoing projects
Essential:
- Proven track record of success in sales leadership roles within the financial services industry, with a focus on CSDs or related sectors
- Extensive knowledge of securities settlement processes, as well as regulatory requirements and market dynamics across multiple countries
- Strong leadership skills with the ability to inspire and motivate a diverse sales team to achieve ambitious goals
- Excellent interpersonal and communication skills, with the ability to build rapport and credibility with clients and internal stakeholders across locations
- Strategic thinker with the ability to develop and execute innovative sales strategies to drive business growth and competitive advantage
- Analytical mindset with the ability to leverage data and insights to inform decision-making and drive continuous improvement
- Proven ability to thrive in a fast-paced, dynamic environment and effectively manage competing priorities and deadlines
- Willingness to travel frequently as needed
- Fluent in English working language
Desirable:
- Strong knowledge of trading and clearing an advantage
Euronext Corporate Services
Euronext Corporate Services, is at the core of Euronext’s Growth for Impact 2024 strategy. It has delivered €46m of revenue in 2023, growing +12% vs 2022, being one of the most important growth engine of the Group.
Euronext Corporate Services already serves more than 4,500+ clients including over 1000 listed companies, private companies, advisors and public organisations. Clients are located across all Euronext markets (Belgium, France, Italy, Ireland, Netherlands, Norway Portugal,) but also beyond (e.g. UK, Germany, Sweden, Denmark, Finland, Spain).
The team is composed of over 170 professionals across Europe. They help listed companies make the most effective use of capital markets, and support private and public organisations run more efficiently.
Euronext Corporate Services already serves more than 4,500+ clients including over 1000 listed companies, private companies, advisors and public organisations. Clients are located across all Euronext markets (Belgium, France, Italy, Ireland, Netherlands, Norway Portugal,) but also beyond (e.g. UK, Germany, Sweden, Denmark, Finland, Spain).
This unique and comprehensive value proposition is articulated around three main pillars:
- Governance services: To public and private organizations we provide our board portal solution “iBabs” to help secure, organize and run board meetings more efficiently (save time preparing agendas and board packs, collaborate easily with annotations, voting, meeting summaries).Our advanced video technology allows you to easily broadcast your meetings, from webinars, townhalls and studio events, we provide the right solution
- Investor relations and communication services: we help our clients to increase their visibility, engagement and international coverage with shareholders, investors and all stakeholders with leading digital communications and streaming solutions. We also provide flexible and customized market data components for Investor Relations websites of listed companies. Our IR.Manager tool provides a complete and intuitive IR management and targeting platform for corporate IR teams to professionalize the workflow and engagement. Our advisory team provides high-touch advisory, ESG advisory, market intelligence and decision making analytics for listed companies willing to be more active on capital markets.
- Compliance services : our ComplyLog products helps companies simplify their EU regulatory duties, speed up workflows and ensure compliance by automating the management of inside information and insider lists for both issuers and their professional advisors ensuring compliance with the European Market Abuse Regulation (MAR).
- Euronext Corporate Services is a fully integrated division of Euronext, including all the resources to pursue its business activities: Revenue, Growth Marketing, Product, Technology & Operations, Client Services and Transformation. It also relies on Euronext support functions to accompany its growth.
Job summary
As a Webcast Technician you deliver an event from a technology perspective in one of our studios or on site at one of our customers. As Webcast Technician you will play an essential role in Company Webcast as the person will have a direct impact on the success of customers’ webinars and webcasts.
Your key accountabilities
- Carry out successful customer events in one of our studios, or on site (webinars/webcasts).
- You will coordinate webcast production, which includes managing various aspects of the event such as scheduling, management of the projects when needed, technical setup, content integration.
- Guide the customers through the entire operational process.
- Working with C-level in some projects.
- When technical issues arise during a webcast, you’ll troubleshoot streaming audio and video problems. Your ability to diagnose and resolve issues promptly is essential.
- Coordinate local suppliers and technical teams involved in the solution
- Depending on the project, responsible for the successful deployment of solutions for a broad range range of organisations (private and public, large and small)
- Install and configure encoders at our customers
- Identify needs and market developments
- Responsible for good internal and external communication
Your profile
As a successful Webcast Technician, you are a problem solver by nature and have a flexible mindset to support customer needs. You strive to achieve the best result together with your colleagues. You are client-oriented, technical savvy and a true team player.
- working experience with streaming video/online video, audio-visual industry, TV broadcast or video conferencing
- Strong working knowledge and experience with equipment such as Newtek Tricaster Elite versions 1 & 2 in Chroma key studio settings.
- Knowledge of encoders and installation / configuration.
- Work experience in the area of project and resource planning.
- Being organized is second nature to you. You not only know what needs to be done, you know exactly when and how. Multitasking needs to be a strong prevalent competency.
- Be able to perform under pressure; whether there are large scale technical difficulties or last minute emergencies; you don’t scare easily and are always up for a challenge!
- Good command of English and the language of the country where you are based in
- Strive to achieve the best result together with the customer, strong customer support skills
- Be customer oriented and work as a strong team with your colleagues
- Excellent communicative and organizational skills
- Flexible, proactive, result and service-focused
- Willing to work alternating shifts (morning, afternoon, evening)
- Broad knowledge of Information Communication Technologies
- Basic understanding of IP networks and establishing network connections on site
experience with setting up 4 and 5G connections - Troubleshooting Windows 10 on the fly
- Experience with RTMP streaming and setting up site to site connections using NDI protocol and stream with OBS Studio
- Knowledge of audio and mixing audio on a console (microphones and routing)
- Managing Virtual conference rooms using products such as Kinly and MS Teams
Job Description
BORSA ITALIANA - AP ACCOUNTANT INTERNSHIP
Borsa Italiana, the company responsible for the organization and management of Italian financial markets, provides a job opportunity within the Finance Operations team, in particular in the AP Team.
Workplace: working from home/office (Milan, Piazza degli Affari 6)
Key Responsibilities
The candidate will support the team in the following activities:
- Keeping track of employees’ expense notes
- Managing the process of POs (Purchase Orders)
- Handling the passive cycle accounting for suppliers and intercompanies
- Preparing financial reports
- Checking of monthly closures
Candidate Profile
The ideal candidate has:
- Degree in Economics, Business or Accounting
- Good knowledge of English (both written and spoken)
- Experience at using different types of tools and software (Microsoft Office)
- Precision, attention to details and teamwork
Key accountabilities
The EMS Issuer Services team in Dublin manages and coordinates on a global level with regards to Equity, Bond, Fund and ETF securities listed and traded on Euronext markets. That includes:
- Listing and trade set-up of new products , ongoing maintenance, suspension, restoration and delisting of Debt and Investment Fund securities
- Manage the impact of CA on all asset classes from trading to settlement
- Provision of the Company Announcements Services for Euronext Dublin and operating the Officially Appointed Mechanism (OAM) regulatory function
- Processing of Net Asset Values (NAV) through ISEdirect to the market
- Timely processing of Government Bond Primary Dealer trade reporting
- Managing requests from the general public with regard to price information
- Ensure Euronext Market Services Daily Official List is published on time
- Operational coordination with post trading partners / infrastructure such as settlement and central security depositories
- Client support and coordination
- Data mining, referential updating and reporting
- Uploading of securities into central database
- On-going maintenance of those securities once listed
- Uploading new instruments onto our trading platform and on-going
- Processing of government bond Primary Dealer trade reporting
- Processing Net Asset Values (NAV) into our systems for investment funds
- Delivery of Company Announcement Services and OAM obligations
- Ensures adjustment for corporate actions is performed in accordance with the rules
- In projects takes part in business acceptance tests of new/updated functionality
- Supporting customer relationship management and coordination of its related systems
- Manage price requests from the general public
- Proof information prior to publication of the Daily Official List
- Is part of a wider cross-location team and reports to the Issuer Services Manager located in Dublin
Knowledge, Skills and Experience
Education
- Graduate with a degree or master degree in finance related subject preferred
- Previous experience gained through internships in Middle Office is desirable
- Ability to communicate at a business level in more than one language a distinct advantage, with Dutch or Portuguese preferred
Experience
- An understanding of Financial markets & markets structures
- Fluent in English (spoken and written) and a 2nd language (Portuguese or Dutch), while not mandatory, would constitute an important advantage
- Database management and tools programming skills: MS office, Macros, VBA Access and SQL
- Proven analysis and reporting skills
- Self-motivated and pro-active with the capacity to provide new ideas
- Strong interpersonal skills and an effective communicator, especially in a client facing context
- Ability to demonstrate a positive attitude at all times in a fast paced international environment
Euronext Values
Unity
• We respect and value the people we work with
• We are unified through a common purpose
• We embrace diversity and strive for inclusion
Integrity
• We value transparency, communicate honestly and share information openly
• We act with integrity in everything we do
• We don’t hide our mistakes, and we learn from them
Agility
• We act with a sense of urgency and decisiveness
• We are adaptable, responsive and embrace change
• We take smart risks
Energy
• We are positively driven to make a difference and challenge the status quo
• We focus on and encourage personal leadership
• We motivate each other with our ambition
Accountability
• We deliver maximum value to our customers and stakeholders
• We take ownership and are accountable for the outcome
• We reward and celebrate performance
We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.
Additional Information
This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.
Euronext Corporate Services
Het team van Euronext Corporate Services bestaat uit meer dan 180 professionals die een sterke lokale aanwezigheid in heel Europa combineren met een diepgaand begrip van wereldwijde kapitaalmarkten. Ze helpen organisaties, zowel beurgenoteerde als niet-beursgenoteerde, privé en publiek, om optimaal gebruik te maken van kapitaalmarkten en efficiënter te opereren.
Euronext Corporate Services bedient al meer dan 4.500+ klanten, waaronder meer dan 1000 beursgenoteerde bedrijven, private bedrijven, adviseurs en publieke organisaties. Onze klanten zijn gevestigd in alle Euronext-markten (België, Frankrijk, Italië, Ierland, Nederland, Noorwegen, Portugal), maar ook daarbuiten (bijv. VK, Scandinavië, Spanje, Duitsland).
Euronext Corporate Services biedt de volgende oplossingen:
- Governance: Onze Board Portal oplossing "iBabs" helpt organisaties om vergaderingen veiliger, georganiseerder en efficiënter te laten verlopen (tijd besparen bij het voorbereiden van agenda's en documenten, gemakkelijk samenwerken met aantekeningen, stemmingen, samenvattingen).
- Communicatie: Wij zijn marktleider in Webinars en Webcastdiensten voor financiële resultaten, interne communicatie, marketing en externe communicatie met onze oplossing Company Webcast. We helpen onze klanten om hun zichtbaarheid, betrokkenheid en internationale dekking te vergroten.
- Compliance: Onze InsiderLog en Klokkeluiders producten bieden een oplossing voor het automatiseren van het beheer van insider-informatie en insiderlijsten. Ons oplossing heeft tot doel tijd te besparen en te zorgen voor naleving van de Europese Verordening Marktmisbruik (MAR).
- Investor Relations: Ons adviesteam biedt hoogwaardig advies, marktintelligentie en besluitvormingsanalyse voor beursgenoteerde bedrijven die actiever willen zijn op de kapitaalmarkten. Onze IR.Manager-tool biedt een complete en intuïtieve IR-management- en targetingplatform voor bedrijfs-IR-teams om het werkproces en de betrokkenheid te professionaliseren.
Samenvatting van de functie en beschrijving van het team
Als Service Desk Analist ben je verantwoordelijk voor het bieden van eerstelijns ondersteuning aan onze klanten via telefoon en e-mail. Je primaire taken bestaan uit het tijdig en professioneel oplossen van vragen en technische problemen met betrekking tot alle ECS-producten.
Naast het oplossen van verzoeken en problemen van klanten en collega's is de Servicedesk ook verantwoordelijk voor het monitoren van onze huidige (en toekomstige) AWS-platformen, het testen van nieuwe functies en releases, het bijwerken van documentatie en het onderhouden van een stabiele brug tussen de behoeften van onze klanten en ons productteam.
Deze functie vereist sterke communicatieve vaardigheden, een klantgerichte benadering en het vermogen om problemen efficiënt op te lossen.
De ECS Service Desk is een Support-omgeving op gevorderd niveau, met een unieke mogelijkheid om te leren en ervaring op te doen met verschillende soorten expertise, zoals videobewerking, webcasting, compliance, investor relations.
Belangrijkste verantwoordelijkheden
- Beantwoorden van inkomende supportverzoeken via telefoon en e-mail in overeenstemming met onze SLA's
- Complexe problemen doorverwijzen naar de juiste teams voor verder onderzoek en oplossing
- Samenwerken met collega's om een hoog niveau van klanttevredenheid te handhaven
- De leiding nemen over back-office gerelateerde taken met betrekking tot onze producten
- Voortdurend bijleren en vaardigheden ontwikkelen om alle ECS-producten te beheersen en ondersteuning op een dieper niveau te bieden met een meer technisch karakter
Profiel
- Sterke mondelinge en schriftelijke communicatievaardigheden in het Engels en het Nederlands
- Vermogen om te multitasken en effectief prioriteiten te stellen
- Probleemoplossend vermogen en oog voor detail
- Flexibel voor veranderende werktijden en avonddiensten
- Een proactieve en klantgerichte houding
- Brede kennis van informatie- en communicatietechnologieën
- Kennis van procedures binnen overheidsorganisaties, investor relations of EU-regelgeving is een groot pluspunt
Key Responsibilities
The selected resource will:
• Performs ongoing monitoring and analysis of risk, identifying areas of risk exposures and escalating changes as appropriate
• Analyses and interprets data to provide regular reports for stakeholders, identifying risks outside appetite
• Completes routine risk reporting and production of management information to support decision making
• Adheres to applicable risk control frameworks, policies and procedures in scope of own role
• Ensures internal databases and systems are kept up to date
• Supports the team to deliver risk projects and activities.
Candidate Profile
The ideal candidate has:
• Master’s Degree in economics, finance, mathematics or engineering, physics
• General knowledge of the financial services industry
• Sound knowledge of Ms Office Suite
• Proficiency in both spoken and written English
• Very good quantitative skills
• Knowledge of a programming language (Python, Matlab, etc)
• Attention to detail and precision
The TQA Specialist is accountable for the test plan coverage from technical perspective, its execution, including monitoring and reporting for a set of Non-Functional Requirements.
About Nord Pool:
At Nord Pool we are building the next generation of systems to trade power across Europe. We want to delight our customers with fantastic user experiences, services, and a platform that exceeds their expectations.
We deliver societally critical systems that play an essential role in facilitating fair and efficient power markets across Europe. Through these systems and their offering, Nord Pool also plays a key role of enabling the acceleration towards green and clean energy production and consumption.
You will get to leave your mark and make a real difference on our products and way of working. You will be part of a motivated, tech-savvy, and friendly team. We believe in giving you the freedom to deliver your best work: that is why we are flexible around hours, tools and working methods. With us, you can build your career at an international, forward-thinking, and profitable company. We will give you opportunities to learn and create something new.
Nord Pool is a part of the Euronext group, a pan-European exchange group offering a diverse range of products and services and combining transparent and efficient equity, fixed income securities and derivatives markets in Amsterdam, Brussels, Dublin, Lisbon, Milan, Oslo, and Paris.
Job description:
The Head of Operations will oversee the day-to-day operations in Nord Pool, ensuring efficient, reliable, and secure trading activities, onboarding and incident handling. This role is critical in driving operational excellence, managing risk, and implementing strategic initiatives to support the growth and sustainability of Nord Pool. The ideal candidate will possess a strong background in energy markets, operations management, and leadership.
Key Responsibilities
- Oversee the daily operations of Nord Pool, ensuring seamless and efficient trading activities.
- Develop and implement operational strategies to enhance performance, scalability, and reliability.
- Identify, assess, and mitigate operational risks, ensuring compliance with regulatory requirements and industry standards.
- Work closely with other Power Exchanges and Transmission System Operators in Europe to further develop and operate under the European processes agreed in close cooperation with other internal departments
- Drive continuous improvement initiatives to optimize processes, reduce costs, and increase efficiency.
- Collaborate with the IT department to implement and maintain robust trading systems and technologies.
- Build and maintain strong relationships with market participants, regulatory bodies, and other key stakeholders.
- Lead, mentor, and develop the operations team, fostering a culture of excellence, collaboration, and innovation.
- Establish and monitor key performance indicators (KPIs) to track and improve operational performance.
- Follow and secure performance and monitoring with appropriate dashboard, reports and tools.
- Develop and implement emergency response plans to address and resolve operational disruptions.
- Ensure clear, efficient and concise communication towards external and internal stakeholders.
Qualifications:
- Education: Master’s degree in Engineering, IT, Business Administration, or a related field.
- Experience: 5 years of experience in relevant fields
- Leadership: Proven track record of leading and developing high-performing teams.
- Analytical Skills: Excellent problem-solving and analytical skills, with the ability to make data-driven decisions.
- Communication: Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
- Adaptability: Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
- Technical Skills: Having a strong understanding of energy markets, trading systems, and regulatory frameworks will be a clear benefit for the candidate.
What we Offer:
- An international, diverse, and inclusive work environment.
- Great work environment with opportunities to grow and develop.
- Chance to be part of an exciting, fast-paced work environment with a dedicated, and highly skilled team.
- Great work life balance, with flexible working hours and vacation.
- Competitive salary and benefits package.
- A culture where supporting each other, being reliable, and transparent are important values.
Some travelling must be expected. Must identify with our corporate values: Together, with Integrity, towards Excellence.
If you recognize yourself in this description and meet our requirements, we are looking forward to receiving your application!
We are looking forward to receiving your application!
Our values
Our values shape our behaviour and define who we are, principles that are a reflection of us. Our values were defined by our employees as the behaviours everyone at Euronext strives to live and work by.
Unity
- Respect and value the people we work with
- We are unified through a common purpose
- Embrace diversity and strive for inclusion
Integrity
- Value transparency, communicate honestly and share information openly
- Act with integrity in everything we do
- Don't hide mistakes- learn from them
Agility
- Act with a sense of urgency and decisiveness
- Be adaptable, responsive and embrace change
- Take smart risks
Energy
- Be positively driven to make a difference and challenge the status quo
- Focus on and encourage personal leadership
- We motivate each other with our ambition
Accountability
- Deliver maximum value to our customers and stakeholders
- Take ownership and be accountable for the outcome
- Reward and celebrate performance
Gender equality
Euronext is committed to diversity and gender equality.
We are proud to disclose our score to the “Index de l’égalité professionnelle”.
For 2023, Euronext Paris has reached a score of 93/100 and Euronext Technologies of 88/100*.
We will keep improving all types of diversity.
*Details Results
| Items | Euronext Paris | Euronext Technologies |
|---|---|---|
| Ecart de remuneration | 38 | 33 |
| Taux d’augmentation | 35 | 35 |
| Maternité | 15 | 15 |
| 10 plus hautes rémunérations | 5 | 5 |
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English(英语)
Flavia Natario Da Silva
Business Analyst
They say it best...
Flavia joined the Porto Technology Centre in 2016 as a Product Support Analyst before contributing to the development of our Optiq trading platform. She now designs new functionalities that address our clients’ needs while anticipating quality assurance (QA) impacts.
Shelley Oor
Commercial Manager – Real Time Market Data
Within Euronext’s real-time market data business, Shelley started as an analyst before moving to policy making and is now responsible for all commercial and regulatory projects.
English(英语)
ESG | Empowering Sustainable Growth
A responsible member of each community we operate in.