Euronext is at the heart of Europe’s financial markets. Euronext operates regulated exchanges in Belgium, France, Ireland, Italy, the Netherlands, Norway and Portugal, with a single trading technology offering access to all financial instruments across our markets 1. Euronext provides custody and settlement services through central securities depositories in Denmark, Italy, Norway and Portugal, and clearing through our CCP in Italy.

Key accountabilities
• Act as the central point of contact of an allocated group of clients on operational matters and ensure an efficient incident management process and escalate issues in an accurate and timely manner
• Provide client support and follow up all questions or issues until resolution, regularly inform the client of progresses notably when in depth analysis is needed
• Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives.