Careers

Euronext

Euronext is the leading pan-European market infrastructure, shaping capital markets for future generations. Its mission is to connect European economies to global capital markets, to accelerate innovation and sustainable growth. Euronext is located in 18 countries across Europe, US and Asia, with regulated exchanges in Belgium, France, Ireland, Italy, the Netherlands, Norway and Portugal. The group has expanded organically and externally, with a revenue growing from €458 million in 2014 to €1.5 billion in 2022, with 2,200 employees and 55 nationalities.

With close to 1,900 listed issuers and around €6.5 trillion in market capitalisation as of end June 2023, it has an unmatched blue-chip franchise and a strong diverse domestic and international client base, as well as a large Tech companies community, Euronext Tech Leaders. Euronext closely accompanies corporates thanks to its pre-IPO programmes and a full suite of innovative corporate services. Euronext operates regulated and transparent equity and derivatives markets, one of Europe’s leading electronic fixed income trading markets and is the largest center for debt and funds listings in the world. Its total product offering includes Equities, FX, Exchange Traded Funds, Warrants & Certificates, Bonds, Power, Derivatives, Commodities, Advanced Data Services and Indices.

The Group provides a European multi-asset clearing house through Euronext Clearing, and custody and settlement services through Euronext Securities central securities depositories in Denmark, Italy, Norway and Portugal. Euronext also leverages its expertise in running markets by providing technology, corporate and data services to third parties.

Euronext is engaged in an ambitious ESG policy, translated into its “Fit for 1.5°” commitment to net zero, supported by SBTI approved targets.

Euronext Corporate Services

Euronext Corporate Services, is at the core of Euronext’s Growth for Impact 2024 strategy. It has delivered €41m of revenue in 2022 and a growth over +23% CAGR between 2017 and 2022, being one of the most important growth engine of the Group. The team is composed of over 170 professionals across Europe. They help listed companies make the most effective use of capital markets, and support private and public organisations run more efficiently.

Euronext Corporate Services already serves more than 4,500+ clients including over 1000 listed companies, private companies, advisors and public organisations. Clients are located across all Euronext markets (Belgium, France, Italy, Ireland, Netherlands, Norway Portugal,) but also beyond (e.g. UK, Germany, Sweden, Denmark, Finland, Spain).

This unique and comprehensive value proposition is articulated around four main pillars:

• Governance: our board portal solution “iBabs” helps organisations to secure, organize and run board meetings more efficiently (save time preparing agendas and board packs, collaborate easily with annotations, voting, meeting summaries).
• Communication: we are the market leader in webinars and webcasts services for financial results, internal communication, marketing and external communication with our solution Company Webcast. We help our clients to increase their visibility, engagement and international coverage. We also provide flexible and customized market data components for Investor Relations websites of listed companies.
• Compliance: our ComplyLog products helps companies simplify their EU regulatory duties, speed up workflows and ensure compliance by automating the management of inside information and insider lists for both issuers and their professional advisors ensuring compliance with the European Market Abuse Regulation (MAR).
• Investor Relations: our advisory team provides high-touch advisory, ESG advisory, market intelligence and decision making analytics for listed companies willing to be more active on capital markets. Our IR.Manager tool provides a complete and intuitive IR management and targeting platform for corporate IR teams to professionalize the workflow and engagement.

Euronext Corporate Services is a fully integrated division of Euronext, including all the resources to pursue its business activities: Revenue, Growth Marketing, Product & Innovation, Technology & Operations, Client Excellence and Transformation. It also relies on Euronext support functions to accompany its growth.

To support its expansion, Euronext Corporate Services is looking for a sales administration analyst for the creation of a Sales Administration department

Role Summary

The Director of Partnership will develop and implement strategies to drive growth and expand market presence across all markets, focusing on our Governance, Compliance, and Investor Relations & Communication business lines. He or she will define and execute on the partnership framework; determining the right partnership type and identify the ideal partnership profile for each business.  Furthermore maintain relationships with key partners, track performance metrics, and collaborate with internal teams to align initiatives with company goals. The director will stay informed about industry trends, conduct market research, and lead a team of partnership managers.

Role and Key Accountabilities

• Partnership Strategy Development:
  • Develop and implement a comprehensive partnership strategy to drive growth and expand our market presence across Europe.
  • Identify, evaluate, and prioritize potential partners that align with our business goals and values.
  • Focus on expanding partnerships across three key business lines: Governance, Compliance, and Investor Relations & Communication.
• Relationship Management:
  • Establish and nurture strong relationships with key partners, including technology providers, resellers, and strategic alliances.
  • Act as the primary point of contact for partners, ensuring a high level of engagement and satisfaction.
  • Identify, grow, and oversee key partnerships throughout the region
• Performance Tracking:
  • Set and track performance metrics for partnerships, ensuring alignment with overall business objectives.
  • Analyze partnership performance data to identify opportunities for improvement and growth.
• Collaboration and Integration:
  • Work closely with sales, marketing, product, and customer success teams to ensure seamless integration of partner solutions and maximize value.
  • Coordinate with internal stakeholders to align partnership initiatives with company strategies and goals.
• Market Insights:
  • Stay informed about industry trends, competitive landscape, and emerging technologies to identify new partnership opportunities.
  • Conduct market research to understand partner ecosystems and customer needs.
• Team Building and Leadership:
  • Build and lead a new team of 3-6 partnership managers.
  • Provide guidance, mentorship, and support to ensure the team achieves its objectives.

Foster a collaborative and high-performance culture within the team

Knowledge, Personality, Skills and Experience Required

• Experience:
  • Minimum of 7-10 years of experience in partnership management, business development, or a related role in the SaaS industry.
  • Proven track record of developing and executing successful partnership strategies.
• Skills:
  • Strong strategic thinking and analytical skills.
  • Excellent communication and interpersonal skills with the ability to influence and negotiate.
  • Ability to work independently and as part of a cross-functional team.
  • Strong project management skills with the ability to manage multiple priorities and deadlines.
• Education:
  • Bachelor’s degree in Business, Marketing, or a related field. Advanced degree is a plus.
• Other Requirements:
  • Willingness to travel as needed across Europe.
  • Proficiency in English; additional European languages are a plus.

Key Accountabilities

• Lead and manage a team of data scientists focused on optimizing the performance of our FX-ECN platform, providing guidance, mentorship, and support to drive excellence in research initiatives.
• Collaborate closely with developers, liquidity managers, product managers and other stakeholders to develop and implement quantitative models and algorithms to analyze market data, optimize liquidity management and identify opportunities for new ECN features.
• Conduct research on market microstructure, liquidity dynamics, and other factors influencing order flow and execution quality in electronic markets, leveraging both historical data and real-time market information.
• Stay abreast of industry developments, regulatory changes, and technological advancements in electronic trading and quantitative research, and incorporate relevant insights into our research processes.
• Communicate research findings, methodologies, and recommendations to key stakeholders, including management and clients. Ensure compliance with regulatory requirements and best practices in electronic trading and quantitative research.
• Maintain and develop a strong link between the Market-data team and the Production team so that the underlying data fit the needs of quant research, and so that quant outputs are available to users.

Knowledge, Skills and Experience Required

Experience

• Proven track record of success in quantitative research in electronic markets (experience in FX will be highly considered), with a minimum of 2 years of experience in a similar role.

Education

• Advanced degree (Ph.D. preferred) in a quantitative field such as mathematics, statistics or finance, with a focus on financial markets and electronic trading.

Skills

• Deep understanding of market microstructure, order flow dynamics, and execution quality metrics in electronic trading environments.
• Strong proficiency in programming languages such as Python, experience with  large Database and SQL.
• Extensive knowledge of quantitative research methodologies, including statistical modeling, machine learning, and algorithmic trading strategies.
• Excellent leadership and interpersonal skills, with the ability to inspire and motivate team members to achieve their full potential.
• Exceptional analytical and problem-solving abilities, with a keen attention to detail and a commitment to delivering high-quality results.
• Effective communication skills, with the ability to convey complex concepts to both technical and non-technical audiences.
• Experience working in electronic trading, quantitative research, or related fields within the financial services industry is a plus.

BORSA ITALIANA – INTERNSHIP, LISTING SALES ANALYST

The predominant focus of the role is to support equity sales to identify and pitch target companies for a listing and support accounting activities.

This could involve working directly with listed and private companies.

The role within Italian Equity Sales Team will report to the Head of Mid & Small Caps Origination and support other sales team members as well.

Workplace: Milan, Piazza degli Affari 6

Period: 6-month internship

Key Responsibilities

The resource will be involved on the following activities:

• prospection of companies suitable for a listing, based on financial performance, sector and any other relevant drivers
• monitor of prospect companies in media/info provider information
• sectorial analysis and stats
• preparation of sales pitch and briefing
• update of relevant team data bases/CRM
• support in accounting activities with listed companies (mainly IR Manager as a reference)

Candidate Profile/ Key Skills

The ideal candidate has:

• Master Degree in Economics or Business Administration
• Competency with MS Office PPT, WORD, EXCEL, and CRM systems 
• Excellent analysis capability and attention to consistence of data 
• Enthusiasm and drive to succeed in dynamic work environment 
• Previous working experience is considered as a plus. 

Role Summary

Het Equities team zoekt een Junior Equity Sales medewerker om te ondersteunen bij de groei van onze bestaande klanten portefeuille.

Als lid van het Equities Sales team ga je je bezighouden met sales, account management, en ontwikkeling van klantenrelaties. Je werkt nauw samen met het Derivaten en Post trade team voor de regio BeNeLux en Duitsland en je zal onder andere verantwoordelijk zijn voor het behalen van de sales targets alsmede het uitbouwen van nieuwe en bestaande klant relaties.   .

Key Accountabilities

Sales en Account Management:

• Beheren en uitbouwen van de bestaande klant portefeuille door in de behoefte van de klant te voorzien
• Het plannen, ontwikkelen en uitvoeren van sales strategieën om de omzet en groei doelstellingen te realiseren.

Uitbouwen klantrelaties:

• Het opbouwen en onderhouden van lange termijn relaties met klanten
• Fungeren als primair aanspreekpunt voor klanten.

Rapportage en verslaglegging:

• Het onderhouden van klantgegevens en accuraat vastlegging van interacties met de klanten
• Het bouwen van rapporten inzake sales performance en klantactiviteit.

Samenwerking:

• Werk samen met andere teams om een volwaardige dienstverlening naar de klant te verzorgen
• Participeer in overleggen en discussies om de sales strategie en client service te verbeteren.

Knowledge, Skills and Experience Required

• Aantoonbare ervaring in equity sales, account management of een andere vergelijkbare sales functie in de financiële industrie.
• Goede kennis van de aandelenmarkten
• Kunnen werken met CRM software en andere tools voor monitoring en rapportering.
• Uitstekende communicatie en onderhandel vaardigheden.
• Zowel zelfstandig kunnen werken als onderdeel zijn van het team
• Hoge ethische standaard en toewijding aan compliance

The IT Infra & Cloud contract Apprentice is responsible for several of below activities :

- Make sure the recuring governance with vendors and suppliers are defined

- Analyze the support renewal needs with the Infrastructure operational teams (based mainly in France, Portugal and Italy) and the contract manager and contribute to negotiations.

- Make sure the CMDB reflect the support renewals, propose process improvement.

- Contribute to budget exercises and analyzes, including Finops for cloud usages.

 

Your profile :

 
- BAC + 3 engineering Degree

- Student with a first experience in IT

- English language: Fluent

- Quality required : Synthetic communication, adaptable, ability to work with several different teams (financial, technical, procurement, vendors), structured and rigorous approach.

Key accountabilities

• Write back-end software code in coordination with front-end developer
• Work with development teams and product managers to ideate software solutions
• Contribute to design server-side architecture
• Design database schemas
• Work on the integration of systems
• Support QA teams
• Support system team for go live and post production activities

Profile

• Degree/studies in engineering, mathematics, physics, computer science, or equivalent
• 3 years Working experience with most of the following technologies:
• Typescript
• Webpack+NPM
• NGINX
• Websockets
• AAA (OIDC flow, JWT tokens)
• Containerization (Docker) and container orchestration (Kubernates)
• Back-end languages (Java, Python, Julia, C++,C#)
• Kafka
• RedHat Openshift
• Databases (DB2, MySQL, Redis)
• GraphQL, RESTful protocol and Apollo Server
• Knowledge of OOP principles, cross-browser compatibility aspects, multiplatform approach, authomatic testing (BDD) technologies (i.e. Cypress), version control (GIT)
• Knowledge of AGILE methodology (SCRUM)
• Familiarity with Git version control
• knowledge of Kubernetes, Openshift, Docker, AWS

Euronext

Euronext is the leading pan-European market infrastructure, shaping capital markets for future generations. Its mission is to connect European economies to global capital markets, to accelerate innovation and sustainable growth. Euronext is located in 18 countries across Europe, US and Asia, with regulated exchanges in Belgium, France, Ireland, Italy, the Netherlands, Norway and Portugal. The group has expanded organically and externally, with a revenue growing from €458 million in 2014 to €1.5 billion in 2022, with 2,200 employees and 55 nationalities.

With close to 1,900 listed issuers and around €6.5 trillion in market capitalisation as of end June 2023, it has an unmatched blue-chip franchise and a strong diverse domestic and international client base, as well as a large Tech companies community, Euronext Tech Leaders. Euronext closely accompanies corporates thanks to its pre-IPO programmes and a full suite of innovative corporate services. Euronext operates regulated and transparent equity and derivatives markets, one of Europe’s leading electronic fixed income trading markets and is the largest center for debt and funds listings in the world. Its total product offering includes Equities, FX, Exchange Traded Funds, Warrants & Certificates, Bonds, Power, Derivatives, Commodities, Advanced Data Services and Indices.

The Group provides a European multi-asset clearing house through Euronext Clearing, and custody and settlement services through Euronext Securities central securities depositories in Denmark, Italy, Norway and Portugal. Euronext also leverages its expertise in running markets by providing technology, corporate and data services to third parties.

Euronext is engaged in an ambitious ESG policy, translated into its “Fit for 1.5°” commitment to net zero, supported by SBTI approved targets.

Euronext Corporate Services

Euronext Corporate Services, is at the core of Euronext’s Growth for Impact 2024 strategy. It has delivered €41m of revenue in 2022 and a growth over +23% CAGR between 2017 and 2022, being one of the most important growth engine of the Group. The team is composed of over 170 professionals across Europe. They help listed companies make the most effective use of capital markets, and support private and public organisations run more efficiently.

Euronext Corporate Services already serves more than 4,500+ clients including over 1000 listed companies, private companies, advisors and public organisations. Clients are located across all Euronext markets (Belgium, France, Italy, Ireland, Netherlands, Norway Portugal,) but also beyond (e.g. UK, Germany, Sweden, Denmark, Finland, Spain).

This unique and comprehensive value proposition is articulated around four main pillars:

• Governance: our board portal solution “iBabs” helps organisations to secure, organize and run board meetings more efficiently (save time preparing agendas and board packs, collaborate easily with annotations, voting, meeting summaries).
• Communication: we are the market leader in webinars and webcasts services for financial results, internal communication, marketing and external communication with our solution Company Webcast. We help our clients to increase their visibility, engagement and international coverage. We also provide flexible and customized market data components for Investor Relations websites of listed companies.
• Compliance: our ComplyLog products helps companies simplify their EU regulatory duties, speed up workflows and ensure compliance by automating the management of inside information and insider lists for both issuers and their professional advisors ensuring compliance with the European Market Abuse Regulation (MAR).
• Investor Relations: our advisory team provides high-touch advisory, ESG advisory, market intelligence and decision making analytics for listed companies willing to be more active on capital markets. Our IR.Manager tool provides a complete and intuitive IR management and targeting platform for corporate IR teams to professionalize the workflow and engagement.

Euronext Corporate Services is a fully integrated division of Euronext, including all the resources to pursue its business activities: Revenue, Growth Marketing, Product & Innovation, Technology & Operations, Client Excellence and Transformation. It also relies on Euronext support functions to accompany its growth.

Role Summary

The Director of Client Growth & Expansion will collaborate closely with the Chief Revenue Officers and local sales managers to drive revenue growth across Governance, Compliance, and Investor Relations business lines. They will align cross-selling strategies with overall business objectives, track performance metrics, and allocate resources with the CRO. The director will also support local sales managers by providing tools, training, and insights to identify cross-selling opportunities, ensuring seamless integration and coordination. Regular meetings and open communication will foster alignment and continuous improvement, enhancing customer satisfaction and achieving revenue targets.

Role and Key Accountabilities

• Cross-Selling Strategy Development:
  • Develop and implement a comprehensive cross-selling strategy to drive revenue growth and expand our market presence across Europe.
  • Identify, evaluate, and prioritize cross-selling opportunities within our existing customer base across three key business lines: Governance, Compliance, and Investor Relations.
  • Lead the development of convincing product bundles
• Team Building and Leadership: (existing team)
  • Support the existing commercial team
  • Identify new roles for cross selling initiatives 
  • Provide guidance, mentorship, and support to ensure the team achieves its objectives.
  • Foster a collaborative and high-performance culture within the team
• Implementing Key Cross-Selling Strategies:
  • Skill Assessment: Ensure that Account Managers have the necessary skills for effective cross-selling, including deep product knowledge without overwhelming them.
  • Customer Fit and Benefit: Focus on providing solutions that genuinely benefit customers rather than pushing unrelated products.
  • Know Your Customer (KYC): Engage customers through questions and surveys to gather insights about their needs and use this information to improve product offerings.
  • Trusted Partnerships: Encourage Key Account Managers and Customer Success Managers to act as trusted partners, maintaining comprehensive databases to tailor recommendations to client needs.
  • Automation and Analytics: Utilize automation tools to track client behavior and identify opportunities for additional sales based on buyer profiles and personas.
  • Timing and Messaging: Train Account Managers to deliver the right message at the right time, leveraging campaign analytics to refine their approach.
• Customer Relationship Management:
  • Develop strong relationships with key customers to understand their needs and identify cross-selling opportunities.
  • Work closely with account managers and customer success teams to ensure a high level of customer engagement and satisfaction.
• Performance Tracking:
  • Set and track performance metrics for cross-selling initiatives, ensuring alignment with overall business objectives.
  • Analyze sales performance data to identify opportunities for improvement and growth.
• Collaboration and Integration:
  • Work closely with sales, marketing, product, and customer success teams to ensure seamless integration of cross-selling efforts.
  • Coordinate with internal stakeholders to align cross-selling initiatives with company strategies and goals.
• Market Insights:
  • Stay informed about industry trends, competitive landscape, and emerging technologies to identify new cross-selling opportunities.
  • Conduct market research to understand customer needs and preferences.

Knowledge, Personality, Skills and Experience Required

• Experience:
  • Minimum of 7-10 years of experience in sales, business development, or a related role in the SaaS industry. Preferably within Governance, risk, compliance, legal or finance.
  • Proven track record of developing and executing successful cross-selling strategies.
  • Experience in building and leading high-performing teams.
• Skills:
  • Strong strategic thinking and analytical skills.
  • Excellent communication and interpersonal skills with the ability to influence and negotiate.
  • Ability to work independently and as part of a cross-functional team.
  • Strong project management skills with the ability to manage multiple priorities and deadlines.
• Education:
  • Bachelor’s degree in Business, Marketing, or a related field. Advanced degree is a plus.
• Other Requirements:
  • Willingness to travel as needed across Europe.
  • Proficiency in English; additional European languages are a plus.

Euronext Values

Unity

• We respect and value the people we work with
• We are unified through a common purpose
• We embrace diversity and strive for inclusion

Integrity

• We value transparency, communicate honestly and share information openly
• We act with integrity in everything we do
• We don’t hide our mistakes, and we learn from them

Agility

• We act with a sense of urgency and decisiveness
• We are adaptable, responsive and embrace change
• We take smart risks

Energy

• We are positively driven to make a difference and challenge the status quo
• We focus on and encourage personal leadership
• We motivate each other with our ambition

Accountability

• We deliver maximum value to our customers and stakeholders
• We take ownership and are accountable for the outcome
• We reward and celebrate performance

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

We are seeking a highly motivated Security Engineer to join our multifaceted CyberSecurity team. This role offers an exciting opportunity to work across various domains, including Application Security, Threat Intelligence, Threat Modelling, Penetration Testing, and Red Teaming. If you have a passion for cybersecurity, a drive for continuous learning, and thrive in collaborative settings, we would love to hear from you.

Key Responsibilities:

• Collaborate with team members to identify and mitigate security vulnerabilities across our systems.
• Develop and implement security automation scripts using Python or Bash.
• Conduct thorough threat modeling to anticipate potential security threats and devise proactive solutions.
• Perform penetration testing to identify and address security weaknesses.
• Engage in Red Team activities to test the robustness of our security measures.
• Contribute to the development and enhancement of CI/CD pipelines, ensuring security is integrated into the development process.
• Maintain up-to-date knowledge of cybersecurity frameworks and best practices.
• Monitor and analyze security threats, providing timely intelligence and recommendations.
• Work closely with the Application Security team to secure our digital products and services.
• Continuously seek to improve security processes and protocols, fostering a culture of excellence and collaboration

Qualifications:

• Strong passion for cybersecurity and a commitment to staying informed about the latest industry trends and threats.
• Proven experience with automation tools and scripting languages, particularly Python or Bash.
• In-depth knowledge of cybersecurity frameworks (e.g., NIST, ISO 27001).
• Relevant certifications such as CISSP, CEH, OSCP, or equivalent are a plus.
• Solid understanding of Network Architecture and cloud environments (AWS, Azure).
• Experience with CI/CD processes and pipeline development.
• Familiarity with OWASP guidelines and penetration testing methodologies.
• Demonstrated ability to deliver high-quality digital products and services with a security-first mindset.
• Strong problem-solving skills and the ability to communicate complex security concepts clearly.
• Highly autonomous, capable of managing multiple tasks and projects efficiently.
• Excellent teamwork and ethical standards.
• Proficiency in English, both written and spoken.

Soft Skills:

• Passion for cybersecurity and continuous learning.
• Fast learner with the ability to quickly adapt to new challenges.
• Strong teamwork and collaboration skills.
• Ethical mindset with a focus on integrity and trust.
• Excellent communication skills, both verbal and written.
• Highly autonomous and self-motivated.

What We Offer:

• A dynamic and fast-paced work environment at the forefront of financial technology.
• Opportunities for continuous learning and professional development.
• The chance to make a significant impact on the security of a leading Stock Exchange.

Euronext

Euronext is the leading pan-European market infrastructure, shaping capital markets for future generations. Its mission is to connect European economies to global capital markets, to accelerate innovation and sustainable growth. Euronext is located in eighteen countries across Europe, US, and Asia, with regulated exchanges in Belgium, France, Ireland, Italy, the Netherlands, Norway, and Portugal. The group has expanded organically and externally, with a revenue growing from €458 million in 2014 to €1.5 billion in 2022, with 2,200 employees and fifty-five nationalities.

With close to 1,900 listed issuers and around €6.5 trillion in market capitalisation as of end June 2023, it has an unmatched blue-chip franchise and a strong diverse domestic and international client base, as well as a large Tech companies’ community, Euronext Tech Leaders. Euronext closely accompanies corporates thanks to its pre-IPO programmes and a full suite of innovative corporate services. Euronext operates regulated and transparent equity and derivatives markets, one of Europe’s leading electronic fixed income trading markets and is the largest center for debt and funds listings in the world. Its total product offering includes Equities, FX, Exchange Traded Funds, Warrants & Certificates, Bonds, Power, Derivatives, Commodities, Advanced Data Services, and Indices.

The Group provides a European multi-asset clearing house through Euronext Clearing, and custody and settlement services through Euronext Securities central securities depositories in Denmark, Italy, Norway, and Portugal. Euronext also leverages its expertise in running markets by providing technology, corporate and data services to third parties.

Euronext is engaged in an ambitious ESG policy, translated into its “Fit for 1.5°” commitment to net zero, supported by SBTI approved targets.

Euronext Corporate Services

Euronext Corporate Services is at the core of Euronext’s Growth for Impact 2024 strategy. It has delivered €41m of revenue in 2022 and a growth over +23% CAGR between 2017 and 2022, being one of the most important growth engines of the Group. The team is composed of over 170 professionals across Europe. They help listed companies make the most effective use of capital markets and support private and public organisations run more efficiently.

Euronext Corporate Services already serves more than 4,500+ clients including over 1000 listed companies, private companies, advisors, and public organisations. Clients are located across all Euronext markets (Belgium, France, Italy, Ireland, Netherlands, Norway Portugal,) but also beyond (e.g., UK, Germany, Sweden, Denmark, Finland, Spain).

This unique and comprehensive value proposition is articulated around four main pillars:

• Governance: our board portal solution “iBabs” helps organisations to secure, organize and run board meetings more efficiently (save time preparing agendas and board packs, collaborate easily with annotations, voting, meeting summaries).
• Communication: we are the market leader in webinars and webcasts services for financial results, internal communication, marketing, and external communication with our solution Company Webcast. We help our clients to increase their visibility, engagement, and international coverage. We also provide flexible and customized market data components for Investor Relations websites of listed companies.
• Compliance: our ComplyLog products helps companies simplify their EU regulatory duties, speed up workflows and ensure compliance by automating the management of inside information and insider lists for both issuers and their professional advisors ensuring compliance with the European Market Abuse Regulation (MAR).
• Investor Relations: our advisory team provides high-touch advisory, ESG advisory, market intelligence and decision-making analytics for listed companies willing to be more active on capital markets. Our IR. Manager tool provides a complete and intuitive IR management and targeting platform for corporate IR teams to professionalize the workflow and engagement.

Euronext Corporate Services is a fully integrated division of Euronext, including all the resources to pursue its business activities: Revenue, Growth Marketing, Product & Innovation, Technology & Operations, Client Excellence and Transformation. It also relies on Euronext support functions to accompany its growth.

The team

Client Operations is a multilingual team, based in various locations throughout Europe, which delivers full operational support and training on the complete Euronext Corporate Services suite of products and services. The team operates the multi-level Service Desk support, specific product based client operations, as well as client onboarding and continuous training for all clients.

Role Summary

Work with clients to ensure all client queries, issues and requests are successfully managed and resolved. The Senior Client Operations Manager ensures that an excellent customer service is provided to all clients, partners and that all client’s escalations are managed on a timely basis. He/she is working together in a (virtual) team from various locations across the globe, working in co-operation with the Head of Client Services and the other Managers to deliver excellent and cost-efficient operational services.

Key accountabilities

• Drives the Client Operations team forward through continual review of best management practices, industry knowledge and leadership.
• Manage the Service Desk team and coordinate with other teams that are associated with client support operations.
• Operates in a “continuous improvement” manner with a constant search for cost efficiencies and operational excellence.
• Oversee the day-to-day activities and strengthen team routines to meet quantitative and qualitative objectives. Sets the team Key Performance Indicators and ensures compliance with Service Level Agreements.
• Manages client journey, training, quality assurance, testing and release management processes.
• Ensuring that all processes are thoroughly documented, consistently checked, and continuously improved.
• Conducting the collection and sharing of results from Service Desk and other operation performance reviews.
• Effectively developing and training the Client Operations team.
• Promoting Client Operations with senior management and working to ensure that it is properly viewed as a core business asset.

Knowledge, Personality, Skills and Experience Required

• The ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team.
• A thorough understanding of the strategic vision for the Client Operations team and the ability to set the long-term direction of the team.
• An ability to balance and plan the short-term actions of the team.
• Knowledge and understanding of all relevant industry standards.
• Knowledge and understanding of best practices for service management.
• Effective communication skills, including the ability to be influential and persuasive with stakeholders.
• An ability to market and promote and to advocate for necessary resources, support, and appreciation for Client Services operations.
• A complete understanding of the organization’s business.
• An ability to think critically about systems and to make adjustments consistently as needed.
• The ability to manage time effectively while setting the tone of the team Fluent in English