Careers

Who are we ?

Euronext ? It's the leading pan-European market infrastructure, connecting European economies to global capital markets to accelerate innovation and sustainable growth. Euronext manages regulated markets in Belgium, France, Ireland, Italy, Norway, the Netherlands, and Portugal.

Our goal is to shape capital markets for future generations. In this regard, Euronext holds a unique position within the financial ecosystem. We serve the real economy by bringing together buyers and sellers in transparent, efficient, and reliable trading venues.

In this key role, Euronext has a responsibility to the entire financial community, not only to ensure financial stability but also to make a decisive contribution to a sustainable growth model in the countries where we operate.

Market Operator ? But how ?

With nearly 2,000 listed issuers and a market capitalization of approximately €6.6 trillion at the end of March 2022, Euronext boasts an unmatched franchise of blue-chip stocks and a highly diversified national and international client base.

At its core ?

Euronext operates regulated and transparent equity and derivatives markets, one of the leading electronic fixed-income trading markets in Europe, and the world's largest listing center for debt securities and funds. Our comprehensive product offering includes equities, currencies, exchange-traded funds, warrants and certificates, bonds, derivatives, commodities, and indices. The Group offers a multi-asset clearinghouse through Euronext Clearing and provides custody and settlement services through Euronext Securities' central securities depositories in Denmark, Italy, Norway, and Portugal.

Euronext also leverages its market expertise by providing technology and managed services to third parties. In addition to its main regulated market, it operates a number of junior markets, simplifying access to listing for SMEs.

How is this possible ?

Euronext views its members as key players in its success, regardless of their profession. To thrive in this dynamic environment, Euronext seeks to welcome more talents to join and contribute!

Euronext is hiring !

This is your opportunity to join a motivated and dynamic team in an international environment, where you can develop both generalist and operational skills in human resources management.

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Key accountabilities

Within the Group HRIS & HR Services department , the HRIS Workday & projects intern will provide support to Euronext local HR Directors, HR business partner and payroll teams, in all countries and stakeholders across businesses.

She/he will pro-actively contribute to HRIS projects working with the

HR specialists team made of the HR operations team, compensation team and learning team.

You will join a diverse, international and agile team in charge of HR processes & systems at group level.

In a glimpse : If you are rigourous, reliable, proactive, eager to learn in an international environment and passionate about : HR, HRIS, Digital transformation, Project Management, Support, People Development, Process, Tools, Data & Reporting… let’s discuss !

As HRIS Workday & projects intern, some of your key accountabilities will be to :

HRIS management

• Administrate the HRIS tools at the group level 
• Manage data quality and control, especially between the main HRIS system Workday and other surround products by designing and implementing relevant KPIs and quality check. Look for automatization etc.
• Testing Workday evolutions or new functionalities

Projects and process improvements

• Participate actively in our HRIS projects such as evolutions of the tools by engaging with stakeholders to gather requirements and ensure that the tool’s evolution aligns with the HR community’s needs
• Collaborate on Change management plan by working closely with the Group HR project manager to develop comprehensive change management strategies (including communication plans, trainings and support to HR team)
• Foster continuous improvement by gathering feedback from the HR community to identify areas for improvement and by developing our HR Super Users community
• Animate and engage with the HR community through the delivery of our recurring HR Newsletters and HR awareness sessions
• Contribute to the integration of new entities in our HR processes and tools
• Prepare and support operational committees across HR operations including Weekly updates and Project committee.
• Contribute to update and improve internal HR documentation (policies, HR book of process, action cards, …)

Profile and skills

Education and knowledge

• Business School or University degree in HR, Economics or statistics.

Skills

• Structured, reliable and rigorous with attention to detail and ability to prioritize; Project management skills is a plus,
• Client-service orientated,
• Interest in HR systems and functionalities,
• A previous experience in HR or with HR system like Workday or Time & Attendance will be a plus.
• Excellent English verbal and written communication skills
• Very good communication skills, both written and oral.

Ideal start date : ASAP

Job summary

As the new Head of Sales for Continental Europe you will drive the sales strategy across the regions, while carrying your own quota and managing a team of two account executives. Being highly interested in capital markets, you will set an example to the team by closings deals for primarily listed companies across Benelux. You  thrive in working with legal and compliance professionals and know how to successfully pitch innovative compliance tools to them. 
 
As the leader of the Continental Europe sales team,  you will inspire, help and motivate the sales managers and to grow the team with new talent.  In collaboration with the CRO and revenue operations manager you will  optimize the sales process and make it state of the art.  Additionally, you constantly assess the market by identifying key trends, risks, issues and opportunities,  ensuring that data analysis and performance tracking drive informed decisions.

Key accountabilities

• Leading and implementing the sales strategy for continental Europe in  partnership with the CRO 
• Carrying a sales quota for the Benelux area 
• Act as player coach, guiding and supporting a small team of account executives in continental Europe 
• Delivering accurate forecasting for your region
• Work closely together with our listing teams to ensure we provide all listed companies across our Euronext listing venues with excellent compliance products 
• Enhancing current sales processes in collaboration with the team and our revenue operations manager 
• Liaising closely with our marketing team on lead generation, brand presence and effective event strategies in your markets 
• Liaising closely with our partnership team to expand and strengthen our partnership ecosystem

Your profile

• 4 - 6 years of experience in closing deals, part of which in the compliance, legal or financial regulations industry 
• 2-3 years of experience in managing a sales team 
• Native Dutch language skills and French proficiency highly dis
• A strong background in account-based marketing and outbound marketing, with demonstrable success in building a robust sales pipeline
• A excellent understanding of the dynamics of capital markets 
• An understanding of compliance service offerings and how this adds value to clients , alongside insight into the competitive market 
• A multicultural work experience on deals and know how to adapt to various countries

Euronext is the leading pan-European exchange with a unique federal model, in a mission to accelerate innovation and sustainable development across Europe. From raising equity to traded products, issuer services to market data, Euronext addresses the needs of marketplaces, investors and companies, playing a crucial role in connecting European businesses to capital markets, fostering economic growth, and providing listing opportunities for companies of varying sizes.

Overview:

Euronext is seeking a Head of Group Data Delivery to lead the development, maintenance, and expansion of the Group Data Platform—a critical component of the data strategy of the Group.
Based in Proto and reporting to the CTO Digital, Group Data, and AI, this senior role is responsible for building and managing 2 teams, in charge of the transversal Data infrastructure and a Data Lab, offering Data Engineering Services to the group.
The ideal candidate will have a strong background on Data platform management, be hands-on with a strong focus on delivery.

Key Responsibilities:

• Group Data Infrastructure Management:
  Oversee the design, deployment, and maintenance of the transversal Group Data Platform, including data ingestion, transformation, and distribution layers in a Data Mesh / Data Fabrik setup

• Data Marketplace and BI Solutions:
  Leveraging the concepts of Data Products, support and extend the Group Data Marketplace, ensuring smooth integration with BI platforms and the different Business Data Domain and facilitating data accessibility for business users.

• Data Governance Implementation:
  Deploy and manage Data Governance systems, including data catalog, glossary, lineage, and Data Quality solutions, ensuring adherence to governance policies and best practices.

• Team Leadership:
  Lead and mentor 2 local teams in charge of both the transversal data services (Dev and Devops) and a team of data engineers responsible for the delivery of Data project for business teams.

• Cross-Functional Collaboration:
  Partner with the Head of Group Data Office and the Delivery managers of other CTO areas, to align data delivery initiatives with broader business strategies, leveraging Group Data Platform capabilities.

• Platform Adoption and Training:
  Promote the adoption of the Group Data Platform through effective communication, training, and change management initiatives.

• Compliance and Quality Assurance:
  Ensure all data delivery solutions comply with governance standards, data security, and quality requirements.

• Control cost and delays :
  Manage planning and budget of the teams, to ensure the services are delivered according to the business development plans.

• Continuous Improvement:

Identify opportunities to optimize data delivery processes, automate workflows, and enhance scalability and efficiency.

Technical Skills Required:

• Data Architecture:

Extensive experience in designing and managing distributed and scalable data architectures, leveraging principles of Data Mesh and Data Fabric.  Proficiency with cloud platforms such as AWS (S3, Glue, Redshift, Athena) or Azure (ADLS, Synapse).

Hands-on experience with containerization and orchestration tools like Docker and Kubernetes to deploy and scale data platforms.

• Data Ingestion and Transformation:

Strong expertise in data ingestion and transformation tools: Apache Spark, Apache Kafka, and Flink for batch and streaming data processing, Talend, dbt, or Fivetran for building and automating data pipelines.

Knowledge of Lakehouse architectures using tools like Databricks, Delta Lake, Apache Iceberg or Apache Hudi.

• Data Storage and Management:

Experience with storage solutions such as Amazon S3, Hadoop or Snowflake

• Data Governance and security:

Experience implementing data cataloging and discovery platforms, such as Data Galaxy, Alation, or Amundsen, to enable efficient data exploration.

Implementing privacy and compliance and manage RBAC with tools such as Apache Ranger or IAM policies.

• BI, Analytics, and Self-Service:

Proficiency with BI and visualization platforms, tools like Power BI, Tableau, or Metabase for delivering insights and reports.

Experience in creating self-service data platforms, building APIs for self-service data product consumption using OpenAPI, GraphQL, or RESTful APIs.

• Automation and Observability

Expertise in implementing data observability and monitoring tools like Monte Carlo, Sifflet,  Datadog, or Prometheus for ensuring platform reliability and data health.

Experience automating workflows and orchestration with tools such as Airflow, Dagster, or Prefect.

• Programming and Development

Programming skills in Python, and SQL for data engineering tasks. Familiarity with software engineering practices, including CI/CD pipelines using tools like GitHub Actions, Jenkins, or GitLab CI.

• Data Science Tools :

Knowledge of platforms like Dataiku, KNIME or Jupyter Notebook

Qualifications:

• Experience:

  • Proven experience in a senior data delivery or data management role within a mid-size or large organization.

  • Demonstrated ability to lead data infrastructure projects and teams in complex environments.

• Education:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.

  • An advanced degree is a plus.

• Leadership and Communication:

  • Excellent leadership, stakeholder management, and communication skills.

  • Ability to collaborate across departments and drive consensus.

• Problem-Solving:

  • Strong analytical skills and a track record of solving complex data challenges.

Preferred Skills:

• Industry Experience:

  • Experience in the financial services industry is a plus.

• Certifications:

  • Certified Data Management Professional (CDMP)

  • Certification in Agile methodologies

The resource will work in close contacts with clients and different departments within ES-MIL, it is required an economic background and good knowledge of financial instruments, fluency in English, teamwork and problem-solving skills. 

Workplace: Milan, Piazza degli Affari 6   

Key accountabilities 

• Monitoring of the STP static data flow injection into ES-MIL system 
• Assistance and support to clients in performing activities to enter securities static data into ES-MIL GUI 
• Collaboration with account management to intercept clients’ needs and requests 
• Working with development team to enhance controlling system and reporting 
• Analysis of information provided by clients as first step to centralize securities into ES-Mil system 
• Contacts with foreign CSD to determine the appropriate static data set up in ECB platform 
• Contribute to asset migration process when required 
• Assistance to KPI monitoring and development 
• Testing of new functionalities aimed at further enhancing the STP process  

Candidate Profile 

The ideal candidate has: 

• Degree in Economics/Finance 
• Fluency in both spoken and written English 
• Knowledge of Microsoft Office Package 
• Team working attitude 
• Organizational skills 

The Primary Markets and Corporate Services department (“PMCS”) covering Equity, Debt and Funds securities is notably in charge of the business relationship with listed companies and those considering an IPO on Euronext markets.

Within the PMCS department, the mission of the Equity admission team (located in Oslo, Amsterdam, Dublin and Paris) is to handle admission processes (IPOs, Direct listings, Private placements, etc.) in all Euronext markets (in collaboration with the rest of the team). In addition, we also have the mission of improving the admission process on Euronext markets and harmonise market rules. Finally, we also support Sales and educate internal and external stakeholders (eg. Legal advisors, banks, etc.) on the Euronext rules, existing regulations and technical possibilities.

Your main tasks will be:

• Prepare and attend kick-off meetings with the management of companies considering an admission on Euronext markets (C-level)

• Assess companies applying for an initial admission of equity securities on an Euronext market and execute the transaction under the supervision of the Equity admission managers (legal and compliance due diligence, analysis of the financial situation, analysis of the business model, identification of risks/mitigation, analysis of the transaction structure, validation of the post-trade aspects, etc.)

• It also includes project management, preparation of presentations and regular reports to the Management.

The intern will be under the supervision of the Head of Equity Listing Execution and will work in close collaboration with the rest of the PMCS team.

Knowledge, Skills and Experience Required:

• Good understanding of financial services.

• Appetite for financial law

• Excellent organisational and project management skills.

• Strong analytical and problem-solving capabilities; ability to quickly gain a deep understanding of a wide span of complex strategic, operational and regulatory matters.

• Impeccable oral and written English and French

• Ability to articulate a strategy orally and in writing and to communicate key decision points clearly to senior stakeholders.

• Fast learner, proactive behavior and pragmatic mindset

• Ability to deliver results and make things happen from project inception to completion.

Good interpersonal skills to handle a wide multicultural network of stakeholders.

Join us as a Software Developer in Oracle PL/SQL and Java.

Are you ready to shape the future of capital markets?

We are looking for a Software Developer in Oracle PL/SQL, APEX and Java to join the Software Factory Team. The position will be based in Porto, and you will report to Head of Software Factory Porto.

You will primarily be responsible for: ​

• Creating designs new applications based Product Owners and Functional Analyst specifications.
• Writing and maintaining code for applications using computer programming languages  used in Euronext Securities;
• Testing the development of the code components to ensure they meet standards, performance and security;
• Providing technical support for existing applications, including troubleshooting problems with code components.

Required Skills and Experience:

• IT Engineer or similar role or proven experience as a Software Developer;
• Programming language: Proficiency in Oracle PL/SQL and Java programming languages, with 3+ years of experience;
• Event-Driven Architecture: Strong understanding and practical experience in building event-driven systems;
• Spring Boot: Extensive experience in developing applications using Spring Boot framework;
• Kafka: Experience with Kafka for building real-time data pipelines and streaming applications;
• PostgreSQL: Advanced knowledge of PostgreSQL including performance tuning and optimization;
• Design and implement scalable and reliable event-driven architectures;
• Collaborate with cross-functional teams to define, design, and ship new features;
• Write and maintain technical documentation;
• Attention to detail and Problem-solving;
• Professionalism and strong work ethic;
• English oral and written communications skills;
• Familiarity with Agile development methodologies.

Nice-to-Have Skills:

• DevOps: Experience with CI/CD pipelines and containerization technologies like Docker and Kubernetes;
• Cloud Platforms: Familiarity with cloud platforms such as AWS and Azure.

Working with us means :

• A vibrant international and diverse team where you'll collaborate with a network of 2,200+ talents across Europe, USA and Asia
• A collaborative and inclusive work environment that fosters professional growth with flexible career paths, learning and development opportunities
• An agile, innovative and dynamic company where you can make an impact
• Wellbeing programme, equal opportunities, work environment open to diversity in all its forms…

Apply by submitting a CV in English.

Join Euronext – Shape capital markets for future generations

Euronext is the leading pan-European market infrastructure, connecting European economies to global capital markets to drive innovation and sustainable growth.

• Operating in 18 countries across Europe, the US, and Asia, it has regulated exchanges in Belgium, France, Ireland, Italy, the Netherlands, Norway, and Portugal.
• Euronext operates regulated equity and derivatives markets, a leading electronic fixed income trading market, and the largest centre for debt and funds listings globally.
• The Group offers a wide range of products including equities, FX, ETFs, bonds, derivatives, commodities, and advanced data services.
• It provides clearing through Euronext Clearing and custody and settlement services via Euronext Securities in Denmark, Italy, Norway, and Portugal.
• Euronext also offers technology, corporate, and data services to third parties.

Join us as a Procurement Support Officer

Are you ready to shape the future of capital markets? We’re seeking a results-driven Procurement Support Officer to join our Finance-Procurement team in Porto. This is a fixed-term position, offering an exciting opportunity to contribute to our mission.

The Finance Department is key for the success of the group. Being very close to all business lines, it oversees several core activities such as keeping the books of the company, producing the budget and forecast, as well as all financial indicators necessary for the effective management of the company. Finance covers Accounting, Treasury, Financial Planning and Analysis, Procurement, Investors Relations and M&A. Lately Finance teams have initiated a deep transformation to boost their operational efficiency and excellence. 

The Procurement Support Officer will be part of a small team that will take responsibility for the creation of Purchase Requisitions, and other related tasks, for specific areas of the business.

You will be primarily responsible for:

• Main activity: Creation of Purchase Requisitions (in the Microsoft Dynamics ERP system) for specific areas of the business

• Tracking the Purchase Requisition through the approval process and ensuring the PO is transmitted to the vendor

• Support the vendor creation process when applicable

• Responding to AP/Proc related queries

• Support procurement team in critical projects (where needed)

Your profile:

• Experience: Dynamics 365 (ERP System) would be beneficial but not essential, Microsoft applications (i.e Excel, PowerPoint)

• Skills: communication, organization, proactivity, strong learning abilities, team work, attention to detail, problem solving and analytical skills

• Knowledge: basic financial principles and processes

• Language: Fluent in English

What you will get:

• Be part of an ambitious growth project as joining the leading pan-European stock exchange

• Be able to work in a multicultural and challenging environment

• Get an attractive career development with regular trainings, mobility and ability to grow and develop

Apply by submitting a CV in English.

About Euronext:

Euronext is the leading pan-European market infrastructure, connecting European economies to global capital markets to drive innovation and sustainable growth. Euronext has regulated exchanges in Belgium, France, Ireland, Italy, the Netherlands, Norway, and Portugal, operates a regulated equity and derivatives markets, a leading electronic fixed income trading market, and the largest centre for debt and funds listings globally.

The Group offers a wide range of products including equities, FX, ETFs, bonds, derivatives, commodities, and advanced data services. It provides clearing through Euronext Clearing and custody and settlement services via Euronext Securities in Denmark, Italy, Norway, and Portugal. Euronext also offers technology, corporate, and data services to third parties.

Join us as an Asset Services Manager!

Are you ready to shape the future of capital markets? We are looking for an Asset Services Manager to join the Euronext Securities Team. The position will be based in Porto with opportunities for occasional travel to other locations. You will report directly to the Head of Shared Services.

You will primarily be responsible for: ​

• Custody and Administration: Manage custody and administration services for centralized financial instruments (Direct and Global Custody).

• Corporate Actions: Oversee the accurate and timely processing of corporate actions, including dividends, interest payments, stock splits, mergers, and other complex events.

• Compliance: Ensure compliance with market standards, regulatory requirements, and client expectations in all corporate actions processing. Manage Issuer and Ancillary Services.

• Operational Relationships: Manage relationships with participants, foreign centralization entities, and their custodians, focusing on service quality, operational support, and process improvement.

• Tax Services: Oversee tax services and address relevant issues in a post-trade environment.

• Service Development: Contribute to the development of new custody services for domestic and international clients.

• Regulatory Consistency: Verify consistency between operational regulations and established processes, proposing adjustments as needed for new regulatory requirements.

• Risk Management: Assess operational risks and continuously monitor containment measures in line with group policies.

• Organizational Management: Manage the assigned organizational structure and control relevant costs.

• Internal Procedures: Create and manage internal procedures, detailing tasks for individual organizational units, and coordinate updates.

• AML Monitoring: Monitor and identify suspicious situations per regulations and anti-money laundering procedures, reporting to the Head of Anti-Money Laundering Operations and/or Compliance.

• Client Escalation: Serve as the primary escalation point for clients and stakeholders regarding asset servicing and corporate actions issues.

• Relationship Building: Build strong relationships with clients, custodians, and other stakeholders to maintain service excellence.

• Team Leadership and Development: Lead, mentor, and develop a team of asset servicing professionals to achieve performance goals. Foster a collaborative and inclusive team environment, promoting accountability and continuous improvement. Manage workload distribution, training, and development plans to ensure operational continuity.

Your profile:​

Technical skills:

• Strong proficiency in MS Outlook, MS Teams, Word, Excel, and PowerPoint.
• Strong analytical and problem-solving capabilities; ability to quickly gain a deep understanding of a wide span of complex operational and regulatory matters.

Soft skills:

• Demonstrated ability to perform well, keep composure, and meet deadlines in a fast-paced, transforming, and results-driven environment.
• Strong organisational skills with the ability to perform and prioritize multiple tasks.
• Fast learner and proactive behaviour with excellent attention to detail.
• Ability to work independently.
• Experience in working with international teams.

Qualifications:

• Bachelor’s or Master’s degree, ideally in business management or finance.
• 2-3 years of successful experience in a similar people management role.
• Fluency in English. Any other European language will be considered an advantage.
• Flexibility to travel.

Apply by submitting a CV in English.

Join Euronext – Shape capital markets for future generations

Euronext is the leading pan-European market infrastructure, connecting European economies to global capital markets to drive innovation and sustainable growth.

• Operating in 18 countries across Europe, the US, and Asia, it has regulated exchanges in Belgium, France, Ireland, Italy, the Netherlands, Norway, and Portugal.
• Euronext operates regulated equity and derivatives markets, a leading electronic fixed income trading market, and the largest centre for debt and funds listings globally.
• The Group offers a wide range of products including equities, FX, ETFs, bonds, derivatives, commodities, and advanced data services.
• It provides clearing through Euronext Clearing and custody and settlement services via Euronext Securities in Denmark, Italy, Norway, and Portugal.
• Euronext also offers technology, corporate, and data services to third parties.

Join Euronext – Shape capital markets for future generations

Euronext is the leading pan-European market infrastructure, connecting European economies to global capital markets to drive innovation and sustainable growth. Operating in 18 countries across Europe, the US, and Asia, it has regulated exchanges in Belgium, France, Ireland, Italy, the Netherlands, Norway, and Portugal. Euronext operates regulated equity and derivatives markets, a leading electronic fixed income trading market, and the largest centre for debt and funds listings globally. The Group offers a wide range of products including equities, FX, ETFs, bonds, derivatives, commodities, and advanced data services. It provides clearing through Euronext Clearing and custody and settlement services via Euronext Securities in Denmark, Italy, Norway, and Portugal. Euronext also offers technology, corporate, and data services to third parties. Join us a Senior Internal Communications Manager! A

Are you ready to shape the future of capital markets?

We are looking for a Senior Internal Communications Manager to join the Communications department. The position will be based in Milan, and start as soon as possible. You will report to our Head of Internal Communications, based in Paris.

The Senior Internal Communications Manager will lead the development and delivery of impactful internal communication strategies that engage employees across global and local levels. This role requires balancing strategic oversight with hands-on execution to ensure consistent messaging and alignment with organisational goals. The ideal candidate will be a skilled communicator, adept at managing complex priorities and engaging with diverse, global teams. This role is based in Milan and is also responsible for Internal Communications for Italy.

You will primarily be responsible for:

Strategic Planning

• Work closely with the Head of Internal Communications and Internal Communications team to define communication priorities, supporting the organisations, strategic initiatives and cultural engagement. 
• Support the delivery of the global internal communications strategy working as part of the internal communications team.
• Act as a trusted advisor providing guidance on internal messaging and communication approaches. 
• Develop and implement a comprehensive internal communications strategy addressing the needs of the Italy businesses.   

Content Creation & Delivery

• Oversee global campaigns while tailoring content for regional and local audiences to ensure relevance and impact. 
• Leverage multiple channels to maximise reach and employee engagement, including digital platforms, live events, and video content. 
• Craft compelling and clear communications for the Group and Italy, including emails, newsletters, presentations, and intranet content, ensuring messaging is consistent and engaging.

Employee Engagement and internal events

• Drive initiatives to strengthen employee connection to the organisation’s strategy and purpose.
• Design and execute engagement activities and events such as town halls, ESG & D&I activities, leadership events for the Group and for Italy.
• Measure and analyse employee feedback and engagement metrics to inform and improve communication efforts. 

Your profile:

Skills & Competencies

• Exceptional written and verbal communication skills in English and Italian with a strong understanding of storytelling and tone of voice. 
• Ability to manage multiple projects and priorities effectively, meeting deadlines in a fast-paced environment. 
• Strong stakeholder management and relationship-building skills, particularly with senior leaders and cross-functional teams. 
• Strategic thinking combined with hands-on execution capabilities. 
• Experience with internal communication tools, platforms, and metrics analysis. 

Qualifications & Experience

• Bachelor’s degree in Communications, Public Relations, Marketing, or a related field. 
• 7+ years of experience in internal communications, with a focus on global and multi-regional communication strategies. 
• Proven track record in managing large-scale communication campaigns and initiatives. 
• Experience in a global, matrixed organisation is desirable. 

Working with us means :

· A vibrant international and diverse team where you'll collaborate with a network of 2,200+ talents across Europe, USA and Asia.

· A collaborative and inclusive work environment that fosters professional growth with flexible career paths, learning and development opportunities.

· An agile, innovative and dynamic company where you can make an impact

· Wellbeing programme, equal opportunities, work environment open to diversity in all its forms…

Operational Client Support Italy - Internship    

Department description: Client Services & Membership (CSM) provides a range of customer and operational services across Euronext Group.  The core services provided by the department are: Technical Account Management, Technical onboarding, Software Certification and Client Support.

Team description: The Client Support (OCS team)  is responsible for managing technical incidents and requests across a range of Markets and Services, spanning multiple venues across the Group and its partners.

The team provides support for Trading, Market data and Post trade services across Equities, Derivatives and Fixed Income Markets. The team works on a shift basis. The Team participates actively to projects and it is involved in clients readiness.

Key responsibilities

This role covers the following responsibilities:

• To manage  Technical Incidents and Requests for external and internal customers in Test Environment, including application and network troubleshooting managing events through to conclusion maintaining customer communication.

• Use correct processes/procedures, tools, RACIs, SLAs and escalation model, perform proactive customer alert management, where possible, and event logging in ITSM tool to help ensure appropriate levels of service quality are consistently and predictably delivered.

• Work to priorities set by Manager and Team Leaders.

• Achieve KPIs to help deliver Service Targets.

• Help customers with Instrument related requests.

• Understand and achieve proficiency in the core competencies of the role across all products/services supported.

• Help Customers in test environment: operating on behalf of the customer,  or matching their test orders  on the platform, inserting liquidity in the test market in order to help the customer for creating the required test scenario.

Candidate Profile

• Degree Level or good post A-level qualification

• Good knowledge of IT systems

• Proven Customer Service Skills

• Good communication and problem solving skills