Senior Implementation Consultant

Commcise is bringing transparency and precision to institutional investment research offering independent, cloud-based, fully-integrated commission management and research valuation solutions to the buy-side, sell-side and research providers through its COMMCISEBUY, COMMCISESELL and COMMCISECS product suite. Commcise’s clients include some of the largest institutional asset managers, hedge funds, brokers and research providers in the world.

Commcise is collaborative FinTech company with offices in London, New York, Bangalore and Delhi. Commcise is part of Euronext, the leading pan-European exchange in the Eurozone. We are accelerating our growth strategy and seeking qualified candidates to help lead the way.

The Commcise Professional Services/Implementation Team is dedicated to delivering our market-leading, cloud-based SaaS software to Asset Managers and Brokers worldwide. As a Senior Implementation Consultant, you will lead software implementations at top-tier investment companies, configuring the product to meet customer needs and managing the delivery process.

Key Accountabilities

• Project manage software implementations, from pre-sales to final delivery
• Manage relationships with key stakeholders at clients
• Work in conjunction with other members of the Professional Services and Client Services teams to deliver the full suite of Commcise products and services to clients 
• Work independently at times to coordinate and monitor delivery activities across multiple projects at once
• Work with the Product Management Group on internal feature design, testing and sprint planning

• Support clients in their ongoing usage of our software and help to define enhancement requirements
• Providing product consulting support to Commcise Sales teams in the US and Europe

Knowledge, Skills and Experience Required

Required:

• 5+ years of demonstrable experience of customer-facing implementation, consulting, or project management roles (software implementation a bonus)
• A growth mindset – we’re looking for someone who embraces challenges, is persistent, adaptable and responds well to constructive feedback
• Evidence of strong working relationships with client stakeholders of varying seniorities and disciplines (across Technology and Business focused functions)
• Proficiency in SQL and Excel
• Ability to produce high-quality material solution summary documents, considering client needs and required deliverables
• Strong organisational ability to balance various, multi-week projects, anticipate problems and task manage others
• Strong understanding of general project management / governance approaches
• Well-organised, with a high level of attention to detail and ability to produce clear, concise documentation in MS Word, Excel and PowerPoint

Preferred:

• Familiarity with Asset Management (not a pre-requisite); we are looking for someone who can demonstrate a strong delivery record and an ability to learn new concepts
• Knowledge of SaaS technologies
• Experience of workshop design / facilitation