Our open positions

In this role you will be:

• Responsible for in-house coordination of customer onboarding processes together with our excellent team. In addition, you will be dealing with customer change requests, and other inquiries affecting the customer.
• Document control, archive responsibility and administrative support of all business processes related to Nord Pool’s customers.
• Present and advise on products and services to existing and prospective customers.
• Drive or contribute to ad hoc priorities within the Operations team and directly for the COO as required.
• Delivering of excellent customer service during day-to-day operations.
• Develop and maintain documentation for data operations processes and procedures.
• Monitor data quality and integrity to ensure accuracy and reliability.
• Investigate, troubleshoot data-related problems, and collaborate closely with the development team.
• Provide support in the billing process.

Role Requirements

• Completed or in process of completing higher education.
• Experience with IT systems for Service management, CRM and document control.
• Interest in management and implementation of new (technical) solutions.
• Knowledge of documentation compliance standards and requirements.
• IT skills and interest.
• Excellent Customer Service skills.
• Excellent English skills, both written and spoken.
• Knowledge and understanding of the power market is an advantage but not a requirement as long as there is an interest to learn.

Desired characteristics

• Excellent attention to detail and a structured working style.
• Strong relationship building skills and a team player.
• Flexible, proactive, self-driven and result oriented.
• High level of energy, drive, enthusiasm, and commitment.
• Can-do and service minded attitude.
• Ability to work under high pressure, in a fast moving and challenging environment.
• Excellent communication skills, oral and written.

Must identify with our corporate values: Together, with Integrity, towards Excellence.

If you recognize yourself in this description and meet our requirements, we are looking forward to receiving your application!

Abut Nord Pool

Nord Pool is Europe's leading power market and offers trading, clearing, settlement and associated services in both day-ahead and intraday markets across 16 European countries.

360 companies from 20 countries trade on our markets in the Nordic and Baltic regions, the UK, Central Western Europe (covering Austria, Belgium, France, Germany, Luxembourg and The Netherlands) and Poland.

Nord Pool is the world's first power exchange and the world's first multinational power exchange. 2023 marked 30 years of Nord Pool powering the market.

We are looking for a motivated and detail-oriented student to join our team and assist with our Intraday Continuous Market and Day-Ahead Auction. This is a fantastic opportunity to gain hands-on experience in the energy industry while balancing your academic commitments.

Role and Responsibilities:

• Assisting the team with the Auctions and the Intraday continuous market.

• Supporting the coordination of power exchange incidents and communications.

• Helping with the preparation of reports

• Monitoring the operational trading system.

• To be part of the 24/7 rotational duty arrangements related to operations of the European power market

• Providing general administrative support as needed.

We are looking for students with:

• Interest in the power market.

• Technical, IT experience or with an interest and ability to learn.

• Ideal if you have 1-2 years left of your study / university degree within Energy, IT/ engineering/economy/business.

Desired characteristics:

• Excellent attention to detail and a structured working style.

• Analytical.

• Service oriented.

• Drive, enthusiasm and commitment.

• Handle stress and unpredictable situations well.

• English skills both written and oral. 

We offer:

• Culture founded on strong values and a working environment consisting of highly engaged employees.

• Competitive compensations and benefits.

• Professional development in a company experiencing strong growth.

Some travelling must be expected.

We are looking forward to receiving your application!

Nord Pool is experiencing strong growth and we are seeking a Trading Adviser managing the European day-ahead market for power trading.

The Trading Adviser is responsible for contributing to the day-to-day operations of the power market and for technological development of the market platform and its products and services.

You will join an ambitious and highly motivated international team with a mission to further grow the most liquid and fast-growing power markets in Europe.

If you are a person with a technical mindset this is the perfect job for you!

Role and Responsibilities:

• Manage the daily and weekend operational processes for the day-ahead power market in Europe

• Secure continuous improvement of business processes to meet customer expectations and to secure robust operations

• Technical support for the trading and market coupling systems including testing of relevant operational and customer facing platforms

• Contribute to the development of Nord Pool's trading platforms and product offering

• Ensure that we deliver excellent customer service during day to day operations

• Participate in Nord Pool's development projects across the European power markets

• To be part of the 24/7 rotational duty arrangements related to operations of the European power market

Qualifications & Experience:

• Higher education within IT, engineering or energy

• Experience with IT tools for monitoring, efficiency and support purposes

• Knowledge and good understanding of the power market is an advantage but not a requirement, as long you are interested and are able to learn

• Experience on complex IT infrastructure

• You know how technology can be used to improve business processes and increase the quality in our service delivery towards customers

• Strong communication skills in English, both written and oral

• Fluent in one of the Scandinavian languages

Personal Qualities:

• Structured, with the ability to work accurate with eyes on details

• Committed to provide top quality customer service

• Team player

• High level of energy and drive, willing to respond with urgency when appropriate

• Ability to work under pressure, in a fast-changing environment

We offer:

• Culture founded on strong values and a working environment consisting of highly engaged employees

• Competitive compensations and benefits

• Professional development in a company experiencing strong growth

Some travelling must be expected.

We are looking forward to receiving your application!

About Nord Pool:

At Nord Pool we are building the next generation of systems to trade power across Europe. We want to delight our customers with fantastic user experiences, services, and a platform that exceeds their expectations.

We deliver societally critical systems that play an essential role in facilitating fair and efficient power markets across Europe. Through these systems and their offering, Nord Pool also plays a key role of enabling the acceleration towards green and clean energy production and consumption.

You will get to leave your mark and make a real difference on our products and way of working. You will be part of a motivated, tech-savvy, and friendly team. We believe in giving you the freedom to deliver your best work: that is why we are flexible around hours, tools and working methods. With us, you can build your career at an international, forward-thinking, and profitable company. We will give you opportunities to learn and create something new.

Nord Pool is a part of the Euronext group, a pan-European exchange group offering a diverse range of products and services and combining transparent and efficient equity, fixed income securities and derivatives markets in Amsterdam, Brussels, Dublin, Lisbon, Milan, Oslo, and Paris.

Job description:

We are seeking a new Head of Security that will be responsible for advancing the cyber security of Nord Pool’s technology infrastructure. You will be a strategic leader to enhance all aspects of the cyber security program, with an emphasis on the controls protecting our network, server, endpoint, and remote workforce, and lead enterprise cyber risk discussion with business and technology leaders, as well as working hands-on in the security tools.

The role has dual reporting lines, within Nord Pool the Head of Security reports to the Chief Information Officer (CIO), while in the Euronext Group the role reports to the group Chief Information Security Officer (CISO).

Essential Duties and Responsibilities

• The Head of Security is responsible for maintaining a company-wide vision, strategy, and architecture for information security. This includes establishing, maintaining, and monitoring the policies and procedures that promote the secure and uninterrupted operation of all information technology systems, ensuring that the company is in compliance with all applicable laws, directives, and policies.
• Design and implement the security architecture solutions using the security tools.
• Conduct security assessments, threat modeling, and risk analysis to identify potential security vulnerabilities and prioritize appropriate mitigations and investments.
• Collaborate with cross-functional teams to integrate security controls into the organization's infrastructure and applications.
• Participate in incident response activities, including investigation, containment, and remediation of security incidents.
• Develop and deliver executive level presentations to management, and applicable regulatory and rating agencies.
• Stay abreast of the latest security trends, threats, and technologies to continuously enhance the organization's security posture.

Knowledge, Skills and Experience Required

• Advanced to expert level knowledge and understanding of information security architecture, information security technologies, systems design, integration of systems, and networking, with Hands-on experience implementing and configuring the security tools.
• Strong understanding of cloud security principles and best practices.
• Strong process improvement orientation.
• Effective communication skills with the ability to articulate technical concepts to non-technical stakeholders including Customer Service/Experience, Operations, Finance, and HR.
• Seasoned judgment for working independently and taking initiative.