At Euronext, clients are at the heart of our strategy and long-term success. We are committed to building strong, lasting relationships by delivering high-quality services and consistently listening to their needs.
To assess satisfaction and identify areas for improvement, Euronext conducts an annual Client Satisfaction Survey based on the Net Promoter Score (NPS) methodology. NPS measures client loyalty by asking how likely they are to recommend our services, categorizing responses into promoters, passives, and detractors.
In 2024, for the eighth consecutive year, several hundred clients provided anonymous feedback across all key aspects of our offering, including products, services, and strategic direction.
The insights gathered are reviewed at the highest levels of the organisation and guide our continuous efforts to enhance the client experience and strengthen our client-centric approach.
Net Promoter Score (NPS)
NPS | 2024 | 2023 |
Debt and equity listing | +31 | +37 |
Market data | +34 | +32 |
Euronext Clearing | +23 | +10 |
Euronext Securities | +39 | +42 |
Trading Members | +44 | +31 |
Corporate services – excluding iBabs | +20 | +52 |
Corporate services –iBabs | +8 | +18 |
Overall | +37 | +34 |