O Client Service Model enquadra-se num dos quatro pilares da estratégia do Grupo Euronext - Growth for Impact 2024 - e tem como objetivo primordial a criação de uma cultura comum no que respeita ao serviço ao cliente, bem como o reforço e melhoria da sua experiência, nos diferentes mercados, quer a nível local, quer a nível internacional.    

A introdução de uma ferramenta comum de gestão da relação com o cliente – CRM - nas quatro CSDs que integram a rede Euronext Securities, foi uma das iniciativas desenvolvidas na prossecução do referido objetivo.  

O CRM facilitará, ao cliente, uma experiência harmonizada e possibilitará a cada CSD não só a monitorização diária das interações, mas também a rápida identificação das áreas a melhorar, criando com o cliente uma relação de proximidade baseada na empatia, confiança e colaboração.  

Em Portugal, o CRM foi implementado em junho de 2022 e, neste âmbito, foi criada uma nova função - a de Gestor de Conta Dedicado – Account Manager. Esta posição permitirá apoiar as necessidades dos clientes e contribuir para uma compreensão mais profunda dos seus negócios e necessidades.  

Com este modelo, a Euronext Securities Porto pretende continuar a reforçar os laços com os seus clientes, antecipar as suas necessidades, melhorar a eficiência nas respostas às questões por eles levantadas e continuar a trabalhar numa parceria contínua, em prol do crescimento do mercado português.

With respect for the tradition, Euronext Securities Oslo, together with its partners, hosted the annual Post Trade Norway conference on 4^th March this year.

This was the fifth conference in a row, and this year the interest was greater than ever with almost 200 entries and 150 participants. Unlike previous years, this year’s conference was conducted corona friendly on Teams.

Participants were given the pleasure of listening to exciting and focused lectures, from key persons in the Norwegian, Nordic and international securities markets. There were a number of relevant topics. We started with a review of the 2020 stock exchange year seen from Oslo Børs, and then transitioned to European regulations and harmonisation initiatives, not to mention what these mean for the Norwegian post trade market. Secondly, we learned about two exciting development projects from SWIFT and SIX respectively. Finally, Euronext Securities Oslo shared its thoughts and reflections on trends and developments in the market.

Euronext Securities Oslo notifies proposed changes to the VPS Rules on Anti-Money Laundering and Sanctions. We ask that any comments on the proposals are received by Euronext Securities Oslo by 19 May 2021

Under the current VPS Rules and General Terms and Conditions, account operators must comply with the obligations to which a securities register is subject pursuant to the Norwegian Anti-Money Laundering Act or equivalent foreign regulations. This arrangement is not in accordance with the new Anti-Money Laundering Act, pursuant to which it is the account operators of a securities register that uses external account operators that are subject to the obligations specified in the Act, not the securities register itself. Euronext Securities Oslo is thus proposing that its rules should be changed such that it is account operators that are obliged entities that have to comply with the obligations contained in the Norwegian Anti-Money Laundering Act or equivalent foreign regulations, in accordance with the new Act.

Securities fund management companies are, together with account operators investor, obliged entities for shareholders of the securities funds they manage. Normally, a securities fund management company applies customer due diligence measures for shareholders when they subscribe for units and before a customer relationship is established. This, however, is not possible where an account operator investor transfers fund units from one account to another account. Where a recipient of such a transfer is not yet a customer of the securities fund management company concerned, such a transfer means that the securities fund management company is not in compliance with the requirements of the new Anti-Money Laundering Act. Euronext Securities Oslo therefore proposes changing the VPS Rules for Registration of Financial Instruments and the General Terms and Conditions such that it is the party carrying out such a transfer that, once it has obtained consent from the recipient of the transfer, provides the securities fund management company with the requisite information, and that it should not be permitted to transfer the fund units without first securing the approval of the securities fund management company. Euronext Securities Oslo also proposes that the party transferring the fund units should also provide the information and documentation that has to be obtained pursuant to the Norwegian Tax Administration Act regarding where account holders and beneficial owners are resident/domiciled for tax purposes and whether they are American citizens (CRS/FATCA). 

The relationship between Euronext Securities Oslo and its account operators with regard to the implementation of international sanctions is not currently regulated in either the VPS Rules or the General Terms and Conditions. Euronext Securities Oslo proposes inserting into these two documents a stipulation that Euronext Securities Oslo shall conduct searches in the international sanctions lists published by the EU, the UN and the USA, and a stipulation that if Euronext Securities Oslo or an account operator becomes aware that an issuer or account holder may be subject to international sanctions, they shall inform each other of this. Euronext Securities Oslo also proposes that account operators should be required to ensure that they take the measures needed to uncover whether issuers and account holders are subject to such sanctions, and to implement the sanctions required.

Consultation on AML and Sanctions (pdf)

Euronext is pleased to announce that clearing arrangements are being put in place for the Euronext Growth Oslo Market (EGO), with the same interoperability as the other Oslo Børs Markets

The External User Acceptance platform (EUA) will be open for testing on 2 June 2021, and the target production date is 28 June 2021.

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