Key accountabilities
• Act as the central point of contact of an allocated group of clients on operational matters and ensure an efficient incident management process and escalate issues in an accurate and timely manner
• Provide client support and follow up all questions or issues until resolution, regularly inform the client of progresses notably when in depth analysis is needed
• Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives.

Role and Key Accountabilities

The Admissions Associate will have responsibility for:

• Index debt and funds documents and enter data into internal database

• Allocate debt and funds document submissions / listing applications to team members.

• Process Final Terms relating to debt security base prospectuses.

• Prepare admission to listing and trading notices for market publication.

• Process invoices and maintain bulk accounts for customers