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Service Introduction and Release Manager

Date
Job ID
R18808
Country
Portugal
Job City
Porto
Job Family
IT Operations and service management
Job Type
Employee
Job Sub Type
Permanent

As a Service Introduction Manager, you will:

  • Be responsible for the SIM process ensuring seamless collaboration between projects and our operational stakeholders . The SIM goal is to secure a safe introduction of project services into our production environments with minimal disruption and no impact.
  • Your daily work will include:
    • Oversee Service Introduction Management processes and procedures;
    • Ensure effective cooperation between projects and receiving stakeholders through strong stakeholder management and project management skills; 
    • Facilitate sign off activities before transition of new and changed services into Operations;
    • Ensure that new and changed services are fit for purpose and transitioned into Euronext Securities environment effectively.
    • Liaise with project and programme teams to ensure the correct process and governance is followed and close collaboration with Release Managers for go/no go decisions for project Technical/User Go Lives.

As a Release Manager, you will:

  • Manage risks and resolve challenges that impact release scope, quality, and schedules;
  • Plan and communicate release windows, cycles across portfolios/components and crucial release plans and changes focusing on different environments, including external clients, production, internal testing, and Q&A environments.
  • Coordinate processes between different teams (possibly in various locations);
  • Initiate, manage, plan, and negotiate release activities including validating release notes;
  • Conduct release readiness and milestone reviews;
  • Maintain release schedules for every core and transversal service, ensuring alignment with major vendors and stakeholders;
  • Research new software development and the best methods and techniques for managing configurations based on business needs;
  • Ensure clear requirements across dependent project streams for effective releases.

Profile:

  • Skilled IT professional with experience in operation maintenance or as a project manager on application and infrastructure projects;
  • As SI manager you will act as Process expert and therefore be primarily responsible for continuously improving the efficiency of the SIM framework with the authority to say no if requirements are not met;
  • As RM is required programming skills and experience in software infrastructure and configuration management and a deep understanding of the software development lifecycle;
  • Thrive in a team-oriented and high paced environment, building and maintaining good relations;
  • Knowledge of Central Securities Depositary Environment and relevant processes is a plus;
  • Passionate about the job, motivated by challenges, hands-on, and focused on delivery;
  • Strong sense of service, transparent in case of difficulties;
  • Logical, demonstrating critical thinking and willingness for improvements;
  • Active listener with structured and coherent communication skills, capable of explaining complex technical topics to diverse audiences;
  • Ability to create and execute project plans to achieve objectives;
  • Strong interpersonal skills, empathy, ability to understand the business needs, embrace Euronext culture;
  • Excellent written and spoken communication skills;
  • Ability to interact with senior management elements and influence decision makers;
  • Availability to travel;
  • Fluent in English. Proficiency in French and other European languages, including Portuguese, is a plus.
https://hrhub.wd3.myworkdayjobs.com/Euronext_Career_Page/job/Porto/Service-Introduction-and-Release-Manager_R18808